Band 4 Clinical Pathway Administrator - Neuroendocrine Tumour

The Methodist Church in Britain; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible hours

Generous benefits package

Training opportunities

Career progression opportunities

Job summary

The Royal Free London NHS Foundation Trust is seeking a Band 4 administrator to initiate patients’ pathways into specialist services in the Neuroendocrine Tumour Department. The role involves triage, first-appointment booking, and maintaining waiting lists, alongside chasing diagnostic tests and routing referrals to the right service.

Proficiency with electronic patient and referral systems is essential, as is RSA 2 or RSA 3 typing experience.

Qualifications

• RSA 2 or RSA 3 typing or equivalent experience.
• English and Maths at GCSE or equivalent.

Responsibilities

• Triage patients and book first appointments within the relevant service.
• Use ERS, EPR and LUNA systems skilfully to manage referrals.
• Maintain waiting lists and escalate issues promptly.
• Contact GPs to redirect inappropriate referrals to the correct service.
• Record triage activity on EPR and transfer clinician comments between systems.
• Chase diagnostic tests and expedite tests with the diagnostic team.
• Work without direct supervision with confidential patient information.
• Collaborate with clinicians and administrative staff to ensure smooth pathways.

Skills

Communication

Attention to detail

Customer care

Discretion

Medical terminology

Education

GCSE English & Maths

Tools

Cerner

Job description

Within the Neuroendocrine Tumour Department at the Royal Free London NHS Foundation Trust, this Band 4 administrator starts patients' pathways into specialist services. Triage, first-appointment booking and waiting list upkeep sit alongside chasing diagnostic tests and redirecting GP referrals to the right service. Much of the work runs through electronic patient and referral systems, and the post suits someone comfortable working without close supervision. RSA 2 or RSA 3 typing, or equivalent, is essential.

What the job involves

• Using ERS, EPR and LUNA systems skilfully
• Liaising with clinicians to secure rapid triage
• Working with the diagnostic team to expedite tests
• Contacting GPs to redirect inappropriate referrals to the correct service
• Transferring clinician comments between systems
• Booking patients' first appointments within the relevant service
• Recording triage activity on EPR
• Maintaining a waiting list and escalating issues promptly

What’s required

Qualifications

• RSA 2 or RSA 3 typing or equivalent experience
• English and Maths at GCSE or equivalent

Experience

• Experience of working with the public and/or patients in a healthcare setting
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience

Experience of dealing with non-routine and complex problems

Skills & knowledge

• Knowledge of medical terminology
• Excellent written and verbal communication
• Excellent organisation with meticulous attention to detail
• Excellent customer care: polite, sympathetic, patient and diplomatic
• Understanding of patient confidentiality
• Knowledge of Cerner

Other

• Teamwork and collaborative working across administrative, clinical and management staff
• Working without direct supervision

Nice to have

• Diploma level qualification or equivalent experience
• Courses or further study evidencing personal development
• Previous administrative and organisational experience
• Awareness of national and Trust pathway targets, such as the 18-week RTT target
• Confident interaction and knowledge sharing with staff at all levels
• Proof of continuous learning and development
• Learning and assimilating information quickly
• Using databases

What’s offered

• Flexible hours
• Generous benefits package
• Training opportunities
• Career progression opportunities