Band 4 Waiting List Coordinator - Admissions

The Methodist Church in Britain; Enfield; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Flexible hours

Generous benefits

Training and career development

Job summary

Royal Free London NHS Foundation Trust is seeking a Waiting List Coordinator for the central admissions team across all specialities. You will maintain an efficient waiting list service, build relationships with staff, and support other coordinators in a busy NHS environment.

The role requires strong English, good numeracy, and experience in customer service, with an emphasis on confidentiality and high-quality patient care. Flexible hours and training opportunities are offered.

Qualifications

• Educated to GCSE level, NVQ level 4 or equivalent
• Substantial experience of dealing with the public
• Substantial experience in a customer service environment
• Experience of handling difficult or pressurised situations
• Understanding of requirements on patient confidentiality

Responsibilities

• Providing an efficient, reliable waiting list service for patients across all specialities in the central admissions team
• Building relationships with key staff so that admissions works as one team towards a common goal
• Supporting other waiting list coordinators with their workloads
• Covering the specialities admissions works with, as required
• Upholding World Class Care principles at all times
• Acting as an ambassador for the Trust by being welcoming, respectful, clear and reassuring with patients and colleagues

Skills

Written English

Spoken English

Numerical skills

Word

Excel

Email

Customer service

Interpersonal skills

Diplomacy

Analytical reporting

Education

GCSE level

NVQ level 4

Tools

Word

Excel

Email

Job description

A waiting list coordinator role in the central admissions team at Royal Free London NHS Foundation Trust, which handles patients across all specialities. The work centres on keeping an efficient, reliable admissions service running for patients while building working relationships with key staff across the trust. Coordinators share workloads and cover other specialities as needed, on a full-time Monday to Friday pattern. Applicants who applied in the last six months should not reapply.

What the job involves

• Providing an efficient, reliable waiting list service for patients across all specialities in the central admissions team
• Building relationships with key staff so that admissions works as one team towards a common goal
• Supporting other waiting list coordinators with their workloads
• Covering the specialities admissions works with, as required
• Upholding World Class Care principles at all times
• Acting as an ambassador for the Trust by being welcoming, respectful, clear and reassuring with patients and colleagues

Qualifications

• Educated to GCSE level, NVQ level 4 or equivalent

Experience

• Substantial experience of dealing with the public
• Substantial experience in a customer service environment
• Experience of handling difficult or pressurised situations
• Understanding of requirements on patient confidentiality

Skills & knowledge

• Good written and spoken English and strong communication skills
• Effective numerical skills
• Good working knowledge of Word, Excel and email
• Excellent customer service skills
• Strong interpersonal and diplomacy skills
• Analytical ability to produce and interpret reports

Other

• Demonstrable ability to meet the Trust's shared commitments
• Ability to deal with and manage conflict
• High-level organisational skills and ability to manage workload
• Team working
• Ability to support service development and improvement

Nice to have

• Substantial experience in a similar role in an NHS admissions office
• In-depth knowledge of NHS PAS or a similar administration system
• Good understanding of wider NHS relationships between GPs and acute hospitals
• Understanding of best practice in customer service environments

What’s offered

• Flexible hours
• Generous benefits
• Training and career development