Care Navigator

NHS Jobs; Milton Keynes; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

20.6% employer pension contribution

25 days annual leave plus Bank Hols

Enhanced Maternity/Paternity/Adoption

Eye care

Cycle to Work

Mental health support

Refer a Friend bonus

Elevate Academy training

Résumé du poste

OneMedical Group is seeking a Care Navigator to ensure patients receive an efficient, supportive experience when accessing our services. You will handle patient requests, record data accurately and direct individuals along suitable clinical or administrative pathways.

Full role-specific training will be provided, including clinical escalation procedures, safeguarding, and information governance to support high-quality patient care.

Qualifications

• Excellent communication and organisational skills.
• Ability to stay accurate and professional in a busy environment.
• Confident using digital systems and providing patient-focused support.

Responsabilités

• Receive, review and process patient requests and ensure information is recorded accurately.
• Direct requests to the appropriate clinical or administrative pathway.
• Signpost patients to primary care, community, external or self-referral services.

Description du poste

We're looking for someone with excellent communication and organisational skills who can remain accurate and professional while working in a busy environment. This is an ideal opportunity for someone who is organised, confident using digital systems and enjoys working with people in a busy healthcare environment. The Care Navigator will help ensure patients receive an efficient, supportive and seamless experience when accessing our services. They will be responsible for receiving, reviewing and processing patient requests, ensuring information is accurately recorded and directed to the appropriate clinical or administrative pathway. The Care Navigator will also help patients access the right care by signposting them to appropriate practice, community, external or self-referral services. Full role-specific training will be provided and may include clinical and digital patient access systems, care navigation pathways, red-flag awareness, clinical escalation procedures, patient signposting, safeguarding and Information Governance.

What We Offer

• 20.6% employer pension contribution
• 25 days annual leave plus Bank Holidays (pro rata), plus an extra day of leave on your work anniversary
• Enhanced Maternity, Paternity and Adoption Pay
• Eye Care and Cycle to Work schemes
• 24/7 confidential mental health and wellbeing support through Health Assured EAP
• OneMedical Group's Refer a Friend cash bonus scheme
• Training and development opportunities through our developing Elevate Academy

Ready to Make a Difference?

If you're passionate about supporting patients, confident working with digital systems and want to play an important role in helping people access the right care, we'd love to hear from you.

OneMedical Group is an equal opportunity employer committed to diversity, inclusion and creating a supportive environment for all.

If you require any adjustments during the recruitment process or simply want to learn more about joining our family, please reach out to us at .