Band 3 Support Worker - Central Assertive Outreach Team

NHS; Birmingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A mental health service provider is looking for a Band 3 Support Worker in Birmingham. The role involves supporting adults with severe mental health issues through creative engagement strategies. Candidates should have NVQ level 3 or equivalent experience in a mental health setting and demonstrate strong communication skills. A friendly team environment with training opportunities is offered.

Qualifications

• Ability to work without direct supervision.
• Experience of providing care for people with mental illness.
• Understanding of the Assertive Outreach model.

Responsibilities

• Support adults who avoid contact with mental health services.
• Communicate effectively with service users and team members.
• Demonstrate risk management skills.

Skills

Keyboard / ICT skills

Active listening

Excellent communication

Time management

Genuine interest in working with the identified client group

Experience in basic physical health monitoring

Driving license and access to a vehicle for work

Education

NVQ level 2 in health care setting

NVQ level 3 in health care setting

Job description

Band 3 Support Worker - Central Assertive Outreach Team

The closing date is 12 October 2025

An exciting opportunity is available for an experienced and motivated support worker to work within Central Assertive Outreach Team, a busy community mental health team working across culturally diverse areas.

Assertive Outreach Teams typically work with people who have severe and enduring mental illnesses, who have a history of poor engagement with mental health services and often have co-morbid substance use factors. The successful applicant will need to demonstrate their ability to build rapport and therapeutic relationships with service users.

This position would be suitable for a person with experience of working within a mental health setting, with NVQ level 3 or equivalent.

Main duties of the job

We work with adults 25 years plus and support people who have historically avoided contact with mental health services and do this using a flexible and creative approach to engagement.

You must be able to communicate effectively at all levels, demonstrate competent risk management skills and have a genuine interest in working with service users with severe and enduring mental health issues, and their carers.

You will need to demonstrate a commitment to achieving the highest standards of care whilst utilising the care programme approach framework and displaying your ability to work autonomously as well as being an effective member of the multi-disciplinary team.

In return we can offer a friendly and supportive multi disciplinary environment in which to develop through training opportunities, regular individual and group supervision and a supportive team ethos.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people\'s lives, join our team where our warm welcome is waiting for you.

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Person Specification

Experience

• NVQ level 2 and care experience in health care setting.
• NVQ level 3

Knowledge

• Ability to work without direct supervision.
• Experience of providing care for people with mental illness.
• Understanding of the Assertive Outreach model.

Skills

• Keyboard / ICT skills, active listening, excellent communication, time management.
• Genuine interest in working with the identified client group.
• Experience in basic physical health monitoring
• Driving license and access to a vehicle for work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

£24,937 to £26,598 a year per annum, pro rata