Band 3 Administrator - Northcroft

Birmingham and Solihull Mental Health NHS Foundation Trust; West Midlands; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Birmingham and Solihull Mental Health NHS Foundation Trust is recruiting a proactive administrative specialist to support the Forward Thinking Birmingham team within the Children and Young People’s Division. You will handle referrals, discharges and a high volume of routine admin tasks in a fast-paced environment.

With RiO, ESR, Eclipse and Integra, you will register, process and communicate with Local Authorities, schools and clinicians, ensuring NHS guidelines and targets are met.

Qualifications

• Attention to detail and accuracy in busy admin tasks.
• Ability to multi-task and prioritise workload in a healthcare setting.
• Strong organisational and communication skills for liaising with stakeholders.

Responsibilities

• Process referrals and discharge paperwork accurately.
• Manage emails and liaise with Local Authorities, schools and clinicians.
• Maintain Case Discussion spreadsheet tracker and recorded actions.
• Type appointment letters and clinical/discharge letters; format/send correspondence.
• Provide diary management and meetings support for leadership; prepare papers/minutes.

Skills

Attention to detail

Multi-tasking

Organisational skills

Communication

Tools

RiO system

ESR

Eclipse

Integra

Job description

To provide a fully comprehensive administration service to the Forward Thinking Birmingham (Division of the Children and Young Peoples Division). The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Processing referrals and actioning discharges form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.

To ensure all patient medical interventions are organised effectively and efficiently so that patients are seen without clinical risk and within NHS guidelines and targets.

Administrative support in coordinating MHST team processes, including managing and responding to emails and correspondence, with daily oversight of the shared mailboxes for MHST and liaison with a range of stakeholders such as Local Authorities, schools, children’s services, Forward Thinking Birmingham clinicians, and other services.

Administrative responsibility for maintaining the Case Discussion spreadsheet tracker, including updating all relevant information shared via email as directed by the lead, and ensuring that all actions are recorded and followed through to completion.

Support and manage the patient referral process for Birmingham MHST team.

To use electronic patient management system RiO to register, process, check, update and discharge patients.

To type appointment letters and send clinical letters and discharge letters. Formatting and sending correspondence.

Provide administrative support to the leadership team by providing diary management, arranging meetings, assisting with preparation of presentations and training materials, sending communications to colleagues within the service and locality, filing, photocopying and other general administrative duties.

Administering meetings, including preparing agendas and papers and taking actions, notes or minutes.

Have a full comprehensive knowledge of all electronic systems, including ESR, Eclipse, Integra. This list is not exhaustive.

Support the Referral Management Centre and other services where required.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further details / informal visits contact: Name: Neefa Nanjappa Job title: Lead Admin Email address: [e-mail] Telephone number: 07438238007