Band 3 Administrator

Birmingham and Solihull Mental Health NHS Foundation Trust; Gravelly Hill; On-site; GBP 20,000 - 28,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking an administrative support professional to handle referrals, patient processing, discharge planning, and routine correspondence in a busy mental health setting. The role requires accuracy, proactive multitasking, and effective liaison with Local Authorities, schools and clinicians.

Responsibilities include using RiO to register and discharge patients, preparing letters, and supporting leadership with diary management and

Job description

To provide a fully comprehensive administration service to the Forward Thinking Birmingham (Division of the Children and Young Peoples Division). The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Processing referrals and actioning discharges form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.

To ensure all patient medical interventions are organised effectively and efficiently so that patients are seen without clinical risk and within NHS guidelines and targets.

Administrative support in coordinating MHST team processes, including managing and responding to emails and correspondence, with daily oversight of the shared mailboxes for MHST and liaison with a range of stakeholders such as Local Authorities, schools, children's services, Forward Thinking Birmingham clinicians, and other services.

Administrative responsibility for maintaining the Case Discussion spreadsheet tracker, including updating all relevant information shared via email as directed by the lead, and ensuring that all actions are recorded and followed through to completion.

Support and manage the patient referral process for Birmingham MHST team.

To use electronic patient management system RiO to register, process, check, update and discharge patients.

To type appointment letters and send clinical letters and discharge letters. Formatting and sending correspondence.

Provide administrative support to the leadership team by providing diary management, arranging meetings, assisting with preparation of presentations and training materials, sending communications to colleagues within the service and locality, filing, photocopying and other general administrative duties.

Administering meetings, including preparing agendas and papers and taking actions, notes or minutes.

Have a full comprehensive knowledge of all electronic systems, including ESR, Eclipse, Integra. This list is not exhaustive.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.