Band 3 Administrator - Northcroft

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is hiring a Band 3 Administrator for Northcroft. The role focuses on comprehensive administrative support within the Forward Thinking Birmingham division, handling referrals, discharge processing, and clerical tasks in a fast-paced NHS environment.

The post requires careful multitasking, attention to detail, and strong IT skills to manage diaries, correspondence and patient management systems such as RiO, ESR, Eclipse, and Integra.

Qualifications

• Computer literacy and ability to use basic IT systems.
• Understanding of confidentiality and the Data Protection Act.
• Ability to work as a member of a team with good communication.
• Five GCSEs including Maths and English.

Responsibilities

• Provide administrative support to Forward Thinking Birmingham division.
• Coordinate MHST team processes and manage shared email inboxes.
• Maintain the Case Discussion spreadsheet tracker and update actions.
• Support patient referrals and use RiO to register and discharge patients.
• Type appointment letters and draft clinical/discharge letters.
• Provide diary management and assist with meetings or training materials.
• Prepare agendas, papers, and take notes or minutes for meetings.
• Familiar with ESR, Eclipse, Integra and other electronic systems.

Skills

Computer literacy

Confidentiality and data protection

Teamwork

Planning and organisation

Education

5 GCSEs including Maths and English

Job description

Birmingham and Solihull Mental Health NHS Foundation Trust

Band 3 Administrator - Northcroft

The closing date is 15 November 2026

To provide a fully comprehensive administration service to the Forward Thinking Birmingham (Division of the Children and Young Peoples Division). The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Processing referrals and actioning discharges form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.To ensure all patient medical interventions are organised effectively and efficiently so that patients are seen without clinical risk and within NHS guidelines and targets.

Main duties of the job

Administrative support in coordinating MHST team processes, including managing and responding to emails and correspondence, with daily oversight of the shared mailboxes for MHST and liaison with a range of stakeholders such as Local Authorities, schools, children's services, Forward Thinking Birmingham clinicians, and other services.

Administrative responsibility for maintaining the Case Discussion spreadsheet tracker, including updating all relevant information shared via email as directed by the lead, and ensuring that all actions are recorded and followed through to completion.

Support and manage the patient referral process for Birmingham MHST team.

To use electronic patient management system RiO to register, process, check, update and discharge patients.

To type appointment letters and send clinical letters and discharge letters. Formatting and sending correspondence.

Provide administrative support to the leadership team by providing diary management, arranging meetings, assisting with preparation of presentations and training materials, sending communications to colleagues within the service and locality, filing, photocopying and other general administrative duties.

Administering meetings, including preparing agendas and papers and taking actions, notes or minutes.

Have a full comprehensive knowledge of all electronic systems, including ESR, Eclipse, Integra. This list is not exhaustive.

Support the Referral Management Centre and other services where required.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Person Specification

• Computer Literacy
• Understanding of Confidentiality and Data Protection Act
• Ability to work as member of a team
• Good general level of education - 5 GCSE's including Maths and English
• Planning and organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

£25,760 to £27,476 a yearPer annum, Pro rata