Bakery Team Member: Guest Experience & Coffee

Ole & Steen; Guildford; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Hourly wage £12.71

Staff discount 50%

Free meal while working

Uniforms provided

28 days holidays

Referral incentive

GP Helpline

Job summary

Ole & Steen in Guildford is seeking front-of-house staff to welcome guests, take orders, and ensure smooth service in a busy bakery environment. You will share menu knowledge, handle payments, and maintain high standards of cleanliness and presentation throughout your shift.

The role offers full-time or part-time hours, with perks including a £12.71 per hour wage, staff discounts, free meals while working, uniforms, and holidays. Interview steps include an online questionnaire and a trial shift.

Qualifications

• Excellent customer service skills with the ability to engage and interact with a diverse clientele.
• Good communication and interpersonal abilities.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail.
• Ability to stand for extended periods.
• Manual dexterity to operate coffee equipment and handle hot beverages safely.

Responsibilities

• Make all guests feel welcome with a warm greeting and farewell.
• Share menu knowledge to help guests make great choices.
• Ensure orders are entered correctly on the till and payments are processed accurately.
• Balance cash and monitor money at end of shift.
• Be accountable for stock, wastage and notify manager of shortages.
• Keep your section and working areas clean, tidy, stocked and presentable.

Skills

Customer service

Communication

Multitasking

Attention to detail

Standing ability

Coffee equipment handling

Job description

Ole & Steen in Guildford is seeking front-of-house staff to welcome guests, take orders, and ensure smooth service in a busy bakery environment. You will share menu knowledge, handle payments, and maintain high standards of cleanliness and presentation throughout your shift.

The role offers full-time or part-time hours, with perks including a £12.71 per hour wage, staff discounts, free meals while working, uniforms, and holidays. Interview steps include an online questionnaire and a trial shift.