Backs Warehouse Shift Manager

Dx; England; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

25 days holiday + bank holidays

Pension scheme

Life Assurance

Employee assistance programme

DX Discounts Portal

Job summary

Dx in the United Kingdom seeks a Shift Manager to lead daily shift operations within a cost-effective, productive framework. This role ensures service alignment with SLA and KPI targets while managing shift colleagues to meet customer expectations.

The position emphasizes warehouse sortation, policy compliance, safety, cost management, and team development to sustain high-performance levels and client satisfaction.

Qualifications

• Experience in logistics or distribution industry.
• Ability to lead a team in a fast-paced environment.
• Track record of achieving KPI targets.

Responsibilities

• Lead and manage warehousing operation for the shift ensuring the effective and accurate sortation of goods.
• Ensure activities are undertaken in line with company policies in a safe and proactive manner.
• Managing costs and performance of the shift.
• Lead and engage a team to drive excellent customer service.
• Effective management of performance, conduct, absence, engagement and training and development of team members, holding people accountable to agreed departmental and company standards.
• Monitor KPI’s, identify and communicate associated actions and highlight areas for improvement.
• Provide a shift summary and handover record with any exceptions detailed and actioned.

Skills

Team leadership

Operations management

KPI tracking

Cost management

Customer service

Safety minded

Job description

Role summary

The Shift Manager role reports to the Operations Manager and leads and manages all aspects of the daily shift operation in a cost effective and productive manner. The Shift Manager will be responsible for ensuring that service is in line with Service Level Agreements and Key Performance Indicator targets. This key leadership role will also effectively manage all colleagues on the shift to ensure all Customer expectations are achieved.

Key responsibilities

• Lead and manage the warehousing operation for the shift ensuring the effective and accurate sortation of goods.
• Ensure all activities are undertaken in line with company policies in safe and proactive manner
• Managing costs and performance of the shift
• Lead and engage a team to drive excellent customer service
• Effective management of performance, conduct, absence, engagement and training and development of team members, holding people accountable to agreed departmental and company standards.
• Monitor KPI’s, identify and communicate associated actions and highlight areas for improvement.
• Provide a shift summary and handover record with any exceptions detailed and actioned.

Essential criteria for this role

• Previous experience in the logistics or distribution industry

Additional information on this role

If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.

Benefits:

• Competitive Rates of Pay
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!