Nights Warehouse Shift Manager

Dx; Ipswich; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Holidays: 25 days + bank holidays

Company Pension Scheme

Life Assurance

Employee Assistance programme

Job summary

Dx is seeking a Shift Manager to lead the daily shift operation within our warehousing environment in Ipswich. You will ensure service levels align with SLAs and KPI targets, while effectively managing the shift team to meet customer expectations.

The role requires prior experience in logistics or distribution and a proven ability to drive cost efficiency, safety, and high service standards on a fast-paced shift. Strong leadership and communication skills are essential for success.

Qualifications

• Experience in logistics or distribution industry.
• Experience leading or managing a team on a shift.

Responsibilities

• Lead and manage warehousing operation for the shift, ensuring accurate sortation of goods.
• Ensure all activities comply with company policies and safety standards.
• Manage costs and performance of the shift.
• Lead and engage a team to deliver excellent customer service.
• Oversee performance, conduct, attendance, engagement and development of team members.
• Monitor KPIs, identify actions and communicate improvements.
• Provide shift summaries and handover records with exceptions acted.

Job description

Role summary

The Shift Manager role reports to the Operations Manager and leads and manages all aspects of the daily shift operation in a cost effective and productive manner. The Shift Manager will be responsible for ensuring that service is in line with Service Level Agreements and Key Performance Indicator targets. This key leadership role will also effectively manage all colleagues on the shift to ensure all Customer expectations are achieved.

Key responsibilities

• Lead and manage the warehousing operation for the shift ensuring the effective and accurate sortation of goods.
• Ensure all activities are undertaken in line with company policies in safe and proactive manner
• Managing costs and performance of the shift
• Lead and engage a team to drive excellent customer service
• Effective management of performance, conduct, absence, engagement and training and development of team members, holding people accountable to agreed departmental and company standards.
• Monitor KPI’s, identify and communicate associated actions and highlight areas for improvement.
• Provide a shift summary and handover record with any exceptions detailed and actioned.

Essential criteria for this role

• Previous experience in the logistics or distribution industry

Additional information on this role

If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.

Benefits:

• Competitive Rates of Pay
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!