Back-Office Admin & Sales Support Specialist

Transcomm Recruitment Ltd; Dunstable; Presencial; GBP 15.000 - 21.000; Jornada completa

Descripción de la vacante

Transcomm Recruitment Ltd is recruiting an organised Administrator for a family-run online retailer in Dunstable. You will join the admin, back-office team, support orders and provide aftersales help, with training provided as you grow into broader responsibilities.

Hours are either Monday–Friday 9am–3pm (part-time) or 9am–5pm (full-time). Salary is 13 per hour. This role suits someone who enjoys a varied admin workload and proactive problem solving.

Formación

• Friendly, professional and confident communicating by telephone and email, mainly administrative, back office experience.
• Exceptionally organised, with excellent attention to detail.
• Comfortable working in an office environment as part of a small team.
• Able to manage multiple tasks and prioritise effectively.
• Calm under pressure and enjoys solving problems.
• Proactive, reliable and happy taking ownership of their work.

Responsabilidades

• Administrative duties and general back-office tasks.
• Resolve delivery issues, returns, refunds and missing parcels.
• Handle sales support enquiries and prepare payment links and pro-forma invoices.
• Process website orders and ensure they progress smoothly from order to delivery.
• Monitor supplier orders, tracking information and delivery performance.
• Dispatch selected products from our office and arrange export shipments where required.
• Assist with stock management, supplier ordering and maintaining accurate stock information.
• Send product samples and help follow up sales opportunities.

Conocimientos

Administrative

Customer service

Organised

Stock management

Problem solving

Multitasking

Descripción del empleo

Transcomm Recruitment Ltd is recruiting an organised Administrator for a family-run online retailer in Dunstable. You will join the admin, back-office team, support orders and provide aftersales help, with training provided as you grow into broader responsibilities.

Hours are either Monday–Friday 9am–3pm (part-time) or 9am–5pm (full-time). Salary is 13 per hour. This role suits someone who enjoys a varied admin workload and proactive problem solving.