Receptionist and Administrator

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Hound; On-site; GBP 12,000 - 15,000; Full time

Job summary

Hampshire and Isle of Wight Healthcare NHS Foundation Trust seeks a Reception Administrator for the Sexual Health Team based at Royal South Hants Hospital, Southampton. You will greet patients, answer calls, and support booking and administration across multiple sites in Southampton and Hampshire.

You will be experienced in admin duties and IT systems, with excellent communication skills, and travel to multiple sites as needed. Travel expenses are covered per Trust policy.

Qualifications

• Experience in admin duties and IT systems.
• Strong communication skills for patient and colleague interactions.
• Familiarity with Office 365 and general administrative tasks.

Responsibilities

• First point of contact greeting patients and visitors.
• Handle telephone inquiries from clinical services.
• Scan, file, and send clinic appointment letters; support projects and audits.
• Inform our electronic patient records system for booking and arriving patients; monitor work lists.

Skills

Excellent communication

Administrative experience

IT systems

Tools

Office 365

Job description

Are you passionate about making a difference, where you can have a varied workday, and support clinical colleagues to deliver a high-quality service? We are seeking a Reception Administrator to join our Sexual Health Team based at Royal South Hants Hospital, Southampton. You will be responsible for providing positive customer service to patients and visitors, dealing with patient queries and supporting patients to access our service., You may also be required on an ad-hoc basis to provide reception admin cover at any Sexual Health Service location.

Reception

First point of contact greeting patients and visitors and answering telephone calls from other clinical services.

Administrative

Supporting clinical services including scanning, filing, creating and sending clinic appointment letters and supporting information and supporting projects and audits as required.

ICT

Inform our electronic patient records system for booking and arriving patients. Monitor and action tasks on work lists. Use of Office 365 packages.

Team duties

To be part of a wider administration team as part of an integrated Sexual Health Service.

Patient engagement and feedback

To be actively involved in patient engagement and feedback, quality and audit and contribute to service improvement.

You will be experienced in admin duties, IT systems, with excellent communication skills and be able to travel to multiple sites in Southampton and Hampshire. Expenses will be paid for travel per Trust Policy.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives. Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care. We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support. Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence