B2C Sales Support Officer

FrieslandCampina; London; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading company in the dairy industry is seeking a customer service professional. In this role, you will be responsible for managing customer orders, ensuring smooth delivery operations, and collaborating with various teams to enhance the customer experience. Candidates who have excellent communication skills and a proactive mindset are encouraged to apply.

Qualifications

• Excellent communication skills and a solutions-focused mindset.
• Experience in order processing and handling customer queries.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Handle order processing and customer queries with efficiency.
• Manage delivery flows and address discrepancies to ensure reliable service.
• Gather customer feedback to drive service improvements.

Job description

What You’ll Be Doing
• Be the voice of the customer – Handle order processing and queries with efficiency, professionalism, and a solutions-focused mindset.
• Support smooth delivery operations – Manage delivery flows and proactively address discrepancies to ensure reliable, on-time service.
• Collaborate across teams – Work closely with logistics, planning, and commercial teams to deliver a seamless end-to-end customer experience.
• Drive improvements – Gather and share customer feedback, using insights to help shape better services and support decision-making.
• Own the detail – Maintain accurate records of interactions and follow up to ensure all issues are fully resolved and documented.