B2C Sales Support Officer

FrieslandCampina; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

FrieslandCampina, a global leader in the dairy sector, is seeking a B2C Sales Support Officer in London. This role requires exceptional customer service skills and a solutions-focused mindset to manage order processing and logistics operations effectively. Join a collaborative team to make a real impact on customer satisfaction and drive supply chain excellence.

Benefits

Supportive culture

Growth opportunities

Competitive compensation

Qualifications

• Solid experience in customer service, supply chain, or order processing.
• Proficiency with SAP and order management tools is highly desirable.
• Strong communication and interpersonal skills.

Responsibilities

• Handle order processing and queries efficiently.
• Manage delivery operations and address discrepancies.
• Collaborate with logistics and planning teams.

Skills

Customer Service

Problem Solving

Communication

Attention to Detail

Time Management

Tools

SAP

Order Management Tools

Job description

Join to apply for the B2C Sales Support Officer role at FrieslandCampina

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Join to apply for the B2C Sales Support Officer role at FrieslandCampina

At FrieslandCampina, we’re passionate about bringing quality nutrition to millions of people worldwide. As a global leader in the dairy sector, we’re powered by people who care — and we’re looking for one more.

We’re hiring a Customer Support Specialist to be the trusted link between our valued customers, our European logistics teams, and internal stakeholders. If you thrive in a fast-paced environment, love solving problems, and take pride in delivering exceptional service, this is your opportunity to make a real impact.

What We Ask

What You Bring

• Solid experience in customer service, supply chain support, or order processing, preferably in FMCG or a fast-paced commercial environment.
• Proficiency with SAP and other order management tools is highly desirable.
• Strong communication and interpersonal skills – you’re clear, calm, and empathetic under pressure.
• Excellent attention to detail, time management, and a knack for juggling multiple priorities.
• A collaborative, can-do attitude with a continuous improvement mindset.
  
  
  

What We Offer

Why Join Us?

• You’ll make an impact – Your work will directly influence customer satisfaction and supply chain excellence in the UK market.
• Supportive culture – Join a collaborative team where knowledge-sharing and support are second nature.
• Growth opportunities – Access ongoing learning, training programs, and a clear path for development.
• Competitive compensation – A salary that reflects your expertise, plus benefits that support your wellbeing and career.
  
  
  

Vacancy Description

What You’ll Be Doing

• Be the voice of the customer – Handle order processing and queries with efficiency, professionalism, and a solutions-focused mindset.
• Support smooth delivery operations – Manage delivery flows and proactively address discrepancies to ensure reliable, on-time service.
• Collaborate across teams – Work closely with logistics, planning, and commercial teams to deliver a seamless end-to-end customer experience.
• Drive improvements – Gather and share customer feedback, using insights to help shape better services and support decision-making.
• Own the detail – Maintain accurate records of interactions and follow up to ensure all issues are fully resolved and documented.
  
  
  

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

Team Details

Ready to Join Our Team?

If you're ready to take ownership, work across international teams, and play a vital role in delivering best-in-class customer experiences, we’d love to hear from you.

Apply now and bring your energy to FrieslandCampina – where your work truly matters.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Food and Beverage Manufacturing

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