Cloud Support Associate Engineer

Canonical; London; Remote; GBP 30,000 - 50,000; Full time

Job summary

Canonical is seeking a Cloud Support Associate Engineer to provide expert technical support for customers using Ubuntu and open-source technologies. The role involves solving complex cloud issues, managing cases effectively, and maintaining high customer satisfaction in a remote environment. Candidates should possess a technical background in Linux systems and cloud computing, with strong communication skills to flourish in a collaborative, fast-paced environment.

Benefits

Remote work environment

Learning budget

Annual reviews

Recognition rewards

Holiday leave

Employee assistance

Travel opportunities

Qualifications

• Bachelor's degree or equivalent in a technical field.
• Experience with Linux troubleshooting and server administration.
• Strong knowledge of cloud computing concepts.

Responsibilities

• Provide technical support for cloud environments.
• Manage support cases from qualification to resolution.
• Contribute to knowledge base articles and improve services.

Skills

Linux troubleshooting

Server administration

Cloud computing

Virtualization

Networking

Excellent English communication

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Tools

KVM

VirtualBox

VMware

Job description

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Client:

Canonical

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f81ea67432b3

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

This role offers an opportunity for a hands-on engineer passionate about Linux and cloud technologies to build a career with Canonical, supporting customers using Ubuntu and open source products. If you love technology and are eager to learn, you'll enjoy working with some of the best in the industry at Canonical.

The role of a Cloud Support Associate Engineer at Canonical

We solve interesting technical problems, from triaging complex cloud environment issues and Linux kernel crashes to OS configuration issues and root cause analysis, providing expert support and satisfaction to our peers and customers.

You will be responsible for delivering excellent technical support across the entire cloud technical stack at Canonical. You will manage your cases from problem qualification to resolution, transferring cases to colleagues or involving senior engineers when necessary.

Location: This is a remote role based in AMER or EMEA time zones.

What your day will look like

• Work remotely providing technical support for employees.
• Take ownership of new cases via phone, email, and web.
• Keep customers updated and advocate for their needs.
• Handle support cases according to SLA, ensuring high customer satisfaction.
• Contribute to and maintain knowledge base articles.
• Draft and distribute technical notices.
• Prioritize tasks effectively.
• Continuously learn about our products and services.
• Understand Ubuntu development to set correct customer expectations.
• Maintain communication with team members locally and remotely.
• Identify opportunities to improve service.

Background check required.

What are we looking for in you

• Bachelor's degree or equivalent in a technical field (e.g., Computer Science, MIS, Electrical Engineering).
• Experience with Linux troubleshooting and server administration.
• Strong knowledge of cloud computing concepts.
• Hands-on experience with virtualization, containers, storage, networking, or related technologies.
• Ability to learn quickly, adapt, and handle pressure.
• Excellent English communication skills.
• Ability to travel.

Additional skills that you might also bring

• Experience with virtualized environments like KVM, VirtualBox, VMWare.
• Experience with open-source desktop technologies.
• Active contribution to open-source projects.

What we offer you

Our compensation depends on location, experience, and skills. Benefits include a remote work environment, learning budget, annual reviews, recognition rewards, holiday leave, employee assistance, travel opportunities, and more.