Finance Support Officer - Greenford (Part Time - 30 Hours)

Global Banking School; London; On-site; GBP 25,000 - 30,000; Part time

Job summary

Global Banking School seeks a part-time Finance Support Officer to assist students with finance applications. This role involves managing queries, offering support pre and post-enrolment, and collaborating with other departments. Ideal candidates will possess strong customer service skills, proficiency in Microsoft Office, and effective communication abilities.

Benefits

25 days annual leave, plus 8 public holidays

Workplace pension scheme

Tuition reimbursement for career development courses

Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme

Reward and recognition programme

Discretionary annual performance bonus

Qualifications

• Experience working in finance operations or customer service is essential.
• Excellent written and verbal communication skills are required.
• High degree of computer literacy needed, especially in Microsoft Office.

Responsibilities

• Support students with their student finance applications.
• Manage aspects of the admission processes related to finance.
• Respond to student queries via email and ticketing system.

Skills

Customer service

Microsoft Office

Time management

Communication

Problem-solving

Education

Degree level qualification

Job description

Department: Fees and Income

Location: London Greenford(On-site)

About Us:GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision:Changing lives through education.

What We Do:The Finance Support Officer is responsible for supporting students with their Student Finance applications during the admissions and enrolment process.

Please note: This is a Part time position of 30 Hours per week, shifts will fall across weekdays, evenings and weekends.

About the Role:

• Support students and assist with their student finance application before, during and after enrolment by providing prompt and accurate advice to their enquiries.
• Assist students in making their applications to Student Finance via online or paper application forms.
• Manage all Student Finance aspects of the admission processes related to undergraduate and postgraduate recruitment.
• Coordinate with the relevant departments to resolve student’s queries and liaise with external partners and stakeholders to resolve student queries.
• Respond to student’s queries via email and SysAid ticketing system
• Offer advice to students, colleagues and partners in accordance with GBS policies and procedures relating to all aspects of student finance, charging and liability.

About you:

• Experience working in finance operations or customer service
• A high degree of computer literacy (particularly Microsoft Office applications)
• Effective time management and planning
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Strong decision making and problem-solving skills

Desirable:

• Student experience and working knowledge of HEI sector
• Degree level qualification
• HEI finance experience

What We Offer:

• 25 days annual leave, plus 8 public holidays
• 1 day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

Employee Testimonial:

"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Please note: This role is not eligible for sponsorship!

#Indeedjune

#Li-onsite