Member Services & Support Officer

London Capital Credit Union; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading credit union in London seeks a Member Services & Support Officer to enhance member engagement and provide essential administrative support. This permanent position requires strong customer service skills and offers a salary of £30,094 per annum, remarkable career progression opportunities, and a supportive work environment.

Benefits

Staff bonus scheme

Up to 6% pension contribution

Qualifications

• Essential customer service experience.
• Administrative or clerical experience essential.
• Proven skills in accurate record keeping.

Responsibilities

• Promote active membership and take up of savings and loans products.
• Ensure members feel valued and welcome.
• Handle member enquiries by various communication methods.

Skills

Customer service

Administrative skills

ICT proficiency

Teamwork

Communication skills

Job description

London Capital Credit Union

'Make The World a Better Place’

Member Services & Support Officer

We are looking for people to join our friendly team. London Capital is one of the UK’s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.

Members Services & Support Officer


Hours: Thirty-eight hours per week (part time, flexible working options)

Period: Permanent, 3-month probation period.

Pay: £30,094pa, - £15.23p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.

Reports to: Deputy Manager (Operations)

Main purpose and scope of the Member Services Officer

To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.

Main duties & responsibilities

The main areas of the job will be to:

• To promote active membership, and take up of savings and loans products
• Ensure that members feel valued and welcome in dealings with the credit union
• Dealing with member enquiries by post, telephone, email, website & App
• Accurate inputting of data into various IT systems.
  
  

Person Specification - Member Services & Support Officer

Administrative Or Clerical Experience - Essential

Customer service experience - Essential

Experience of using a range of ICT efficiently - Essential

Competencies

A friendly and outgoing manner with an ability to make a good first impression - Essential

Proven skills in accurate record keeping & policy adherence - Essential

Good self-organisational skills - Desirable

Works well in teams - Essential

Good verbal and written communications skills in English - Essential

Other

Flexible with respect to working hours and tasks-Essential

A knowledge and understanding of the credit union movement-Desirable

A commitment to the aims and objectives of the credit union movement-Desirable

To apply to the customer service role please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role