B2C Marketing Process Analyst (Hybrid)

Milwaukee Tool; Maidenhead; Hybrid; GBP 52,000 - 76,000; Full time

Job summary

Milwaukee Tool in Maidenhead is seeking a seasoned Business Process Analyst B2C to partner with the EMEA Marketing team. You will drive changes across sales and marketing workflows, document end-to-end business requirements, and create data flow diagrams and guides.

The role is hands-on, supporting testing, training and continuous improvement, with hybrid work options. You will work with BPOs, analysts and the development team to implement improvements and ensure seamless end-to-end processes

Qualifications

• Minimum 5 years as a business analyst and/or project manager.
• Experience with Salesforce Marketing Cloud and SAP is desirable.
• Ability to translate business needs into clear requirements and tests.

Responsibilities

• Maintain change roadmaps for B2C sales and marketing processes.
• Collaborate with BPOs, BA's and IT to document requirements and data flows.
• Lead workshops, capture feedback, and produce user guides and test scripts.
• Coordinate UAT, train key users, and support test results evaluation.
• Identify process improvements using data analysis and process reviews.

Skills

Business analysis

Project management

Stakeholder management

Requirement gathering

Data analysis

Communication

Education

British Computer Society BA/PM qualification

Tools

Salesforce Marketing Cloud

SAP

Job description

Milwaukee Tool in Maidenhead is seeking a seasoned Business Process Analyst B2C to partner with the EMEA Marketing team. You will drive changes across sales and marketing workflows, document end-to-end business requirements, and create data flow diagrams and guides.

The role is hands-on, supporting testing, training and continuous improvement, with hybrid work options. You will work with BPOs, analysts and the development team to implement improvements and ensure seamless end-to-end processes