Business Process Analyst B2C

Techtronic Industries EMEA; Maidenhead; On-site; GBP 42,000 - 66,000; Full time

Job summary

Techtronic Industries EMEA is seeking a seasoned Business Analyst/Project Manager to partner with the Marketing team across Europe in Maidenhead. You will plan roadmaps, gather requirements, and ensure changes are delivered on time and with high quality.

You will work closely with BPOs, IT and stakeholders to define end-to-end processes, write user stories, develop test scripts, and train users. Travel within Europe may be required.

Qualifications

• Minimum 5 years as business analyst and/or project manager.
• Salesforce Marketing Cloud knowledge desirable.
• SAP knowledge desirable.
• Excellent communication with IT and business stakeholders.
• Strong requirements gathering and acceptance criteria skills.
• Process design and improvement experience.
• Testing and test script development experience.
• Data-driven, analytical approach to requirements.
• Collaborative across levels with clear technical communication.
• BCS qualification is ideal.
• Experience in Marketing and E-Commerce apps bonus.
• Experience with both waterfall and agile methodologies bonus.
• Willingness to travel within Europe.

Responsibilities

• Maintain the roadmap of change requests and initiatives in the B2C area.
• Produce clear business requirements, process and data flow diagrams, and key user guides.
• Define as-is and to-be end-to-end processes with stakeholders.
• Analyse the impact of proposed solutions across the end-to-end process.
• Facilitate workshops, gather feedback, and translate into business requirements.
• Develop integration and UAT test scripts for validation.
• Review test results against business expectations.
• Coordinate and manage UAT with IT and key users.
• Produce documentation to support training for end users.
• Identify opportunities for process improvement and make recommendations.

Skills

Business analysis

Project management

Salesforce Marketing Cloud

Data-driven

Communication

Education

BCS qualification

Tools

SAP

Job description

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.

The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

The Technology and Business Process (TBP) Department at TTI EMEA is a central pillar in driving organizational change, leveraging technology to support the achievement of strategic goals across the region. Our department encompasses several key areas, including Information Technology, Information Security Business Process Analysis and Project Management, each playing a crucial role in ensuring the smooth operation and continuous improvement of our business and technology processes.

The scope of work covers a broad range of business areas, from financial, technological, compliance to operations. We work with a wide group of stakeholders from Business Process Owners in EHQ, senior leaders in local markets, and stakeholders at the Group level.

ABOUT THE ROLE

Reporting to the Lead Business Process Analyst for B2C, you will act as a business partner for our EMEA Marketing team to drive changes and projects to enable them the delivery of our Marketing strategy.

You will need to understand the strategic goals of our EMEA Marketing team, and work closely with the key users in the Marketing teams to understand their requirements. You will support the Lead Business Process Analyst to plan a roadmap of changes. You will be working through the full lifecycle including supporting the testing and training of these changes. This will be a very "hands-on" role to drive step change in the organisation.

There will also be opportunities to drive improvement initiatives within the Business Process team to ensure we continue to deliver impactful activities effectively and efficiently.

KEY RESPONSIBILITIES

You will work as one of our Business Analysts in various business projects and initiatives, as well as support the management of projects and change requests (CRs) submitted by our business stake-holders.

• Maintain the roadmap of change requests and initiatives in the B2C area
• Work with BPOs, other Business Analysts and the Development team to produce clear and well documented business requirements, process and data flow diagrams and key user guides.
• Work with relevant business stakeholders (including BPOs) to understand and define the as-is and to-be end-to-end business processes and requirements
• Analyse the impact of the proposed solutions across the end to end process, ensuring the proposed solutions and processes are optimised and well controlled
• Facilitate discussions in workshops, obtain business feedback and translate the feed-back into business requirements for the development team
• Develop integration & user acceptance test scripts to ensure all business requirements are appropriately tested
• Review test results to ensure they correspond to the expectations and requirements of the business
• Coordinate and manage User Acceptance Testing (UAT) effort with IT and our key users
• Produce documentation to support key user and end user training
• Identify opportunities for process improvement and make recommendations – through process reviews, or data analysis

Your primary focus will be on sales and marketing processes, including E-Commerce, however you will need to work closely with other Business Analysts in the department to ensure impact on other process areas are well considered.

There will also be opportunities for you to contribute improvement initiatives within the department as well.

WHAT YOU’LL NEED

• A minimum of 5 years of proven experience as a business analyst and/or project manager
• Experience and knowledge in Salesforce Marketing Cloud desirable
• Experience and knowledge in SAP desirable
• Ability to communicate (verbal and written) clearly and effectively with both IT and business stakeholders, with proven experience in acting as the “bridge” between the two parties
• Skilled at capturing business requirements, creating user stories and acceptance criteria
• Skilled at process design and improvement
• Skilled at application testing – developing test scripts, reviewing test results
• Ability to take a data-driven and analytical approach when understanding and analysing business requirements
• Excellent collaboration and communication skills with stakeholders across all levels, ability to communicate technical concepts in a clear and concise manner
• Business Analyst qualifications ideal (e.g. from British Computer Society)
• Experience and knowledge of Marketing and E-Commerce applications a bonus
• Experience in both waterfall and agile project methodologies a bonus
• Ability to travel within Europe

At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow.