B2B Sales Trainer Specialist

Concentrix; Belfast; On-site; GBP 25,000 - 40,000; Full time

Job summary

Concentrix is seeking a Sales Trainer to deliver targeted training focused on client knowledge, sales processes and systems. You will collaborate with stakeholders to create responsive programs, promote efficiency, and boost productivity across client teams.

The role involves coaching employees to meet weekly/ monthly targets, developing training content for sales motions, and measuring impact of training interventions to drive improvements in customer experience.

Responsibilities

• Provide employees with skills‑based, client coaching to support achievement of specific targets
• Partner with team members to develop a training program designed to enhance client sales knowledge
• Analyze data, performance, and customer experience trends to develop strategic sales plays
• Oversee and validate the delivery and quality of provided training
• Track the effectiveness of training interventions through assessment tools
• Work with team members to improve sales systems for a positive customer experience
• Maintain communication to foster and develop client relationships
• Maintain knowledge about clients and evolving business environment for training content
• Help create a culture of learning where individuals manage their development and performance

Job description

Job Description

The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client‑specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity.

• Provide employees with skills‑based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
• Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
• Oversee and validate the delivery and quality of provided training
• Track the effectiveness of training interventions through multiple assessment tools
• Work with all team members to improve sales systems to achieve a positive customer experience
• Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
• Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
• Help create a culture of learning where individuals manage their own development, competence, and performance