B2B Sales & Account Support Administrator

Confidential; Birmingham; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Benefits

Job summary

Confidential, a global packaging manufacturer with production facilities across Europe and Southeast Asia, is seeking a Customer Service Administrator. You will provide exceptional customer service and account support across two selling divisions, based at our Birmingham HQ.

The role requires organised, commercially aware individuals who can work under pressure, with strong communication skills and meticulous attention to detail.

Qualifications

• Experience in B2B sales administration, account support or a customer service administration role.
• Strong customer service skills.
• Ability to work well under pressure.
• Confident communicator with the ability to communicate effectively at all levels, both internally and externally.
• Experience using Microsoft Excel, Microsoft Word and Microsoft Office packages.
• Positive attitude with good problem-solving skills and attention to detail.
• Numerate and commercially astute.

Responsibilities

• Process sales orders accurately within required time limits.
• Contact customers by telephone and email professionally.
• Respond to inbound calls and emails in accordance with company policy.
• Respond to customer enquiries promptly and courteously within agreed time limits.
• Manage and conclude customer queries to a satisfactory outcome.
• Escalate customer queries where required.
• Communicate with appropriate internal departments to help ensure objectives for individual accounts are met.
• Attend meetings or team calls with customers as required.
• Assist the credit control supervisor to help ensure payment terms are followed for each account.
• Work with the wider operational team to help ensure deliveries are fulfilled on time and in full.
• Cover main reception when required.

Skills

B2B sales administration

Account support

Customer service

Communication skills

Microsoft Excel

Microsoft Word

Microsoft Office

Problem solving

Numeracy

Tools

SAP

Microsoft Excel

Microsoft Word

Microsoft Office

Job description

Confidential, a global packaging manufacturer with production facilities across Europe and Southeast Asia, is seeking a Customer Service Administrator. You will provide exceptional customer service and account support across two selling divisions, based at our Birmingham HQ.

The role requires organised, commercially aware individuals who can work under pressure, with strong communication skills and meticulous attention to detail.