Customer Service Administrator (AWDO-P15080) in Birmingham)

AWD online; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

AWD online is seeking a Customer Service Administrator in Birmingham to provide exceptional customer service and account support across two sales divisions. You will process orders, respond to inquiries, and coordinate with internal teams to meet client expectations from our global headquarters.

The role requires strong communication skills, ability to work under pressure, and proficiency in Microsoft Office. This is a full-time, permanent position offering competitive benefits.

Qualifications

• Experience in B2B sales administration or customer service administration.
• Strong communication and problem-solving skills.
• Proficient with Microsoft Excel, Word and Office suite.
• Commercially aware with the ability to work under pressure.

Responsibilities

• Process sales orders accurately within required time frames.
• Contact customers by phone and email to provide professional service.
• Respond to inbound calls and emails per company policy.
• Handle customer enquiries promptly and courteously.
• Resolve queries and escalate when needed.
• Coordinate with internal teams to meet account objectives.
• Attend meetings with customers as required.
• Assist credit control to ensure payment terms are followed.
• Support delivery coordination with the operations team.

Skills

Strong communication

Customer service

Working under pressure

Commercial awareness

Team collaboration

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

SAP

Job description

Customer Service Administrator

An excellent opportunity for a customer-focused administrator with B2B sales administration, account support and strong communication skills to join an award-winning, global packaging manufacturer with production facilities across Europe and Southeast Asia.

If you’ve also worked in the following roles, we’d also like to hear from you: Sales Administrator, Account Support Executive, Customer Service Advisor, Customer Support Advisor, Sales Support Administrator, Client Services Administrator, Account Administrator, Customer Care Advisor, Office Administrator, Business Support Administrator

SALARY: Competitive + Benefits

LOCATION: Birmingham, West Midlands

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator who can provide excellent customer service and account support across two growing sales divisions.

Based at the organisation’s global headquarters in Birmingham, the Customer Service Administrator will support a dedicated paper manufacturing division that provides a wide range of food packaging products for well-known customers including McDonalds, Amazon, Marks & Spencer and Greggs.

The Customer Service Administrator role will suit someone organised, commercially aware and confident working under pressure, with good attention to detail and a positive approach to solving customer queries.

DUTIES

• Sales Order Processing: Accurately process all sales orders in line with required time limits
• Customer Contact: Contact customers by telephone as directed and within required time limits, ensuring a professional service at all times
• Inbound Communication: Respond to inbound calls and emails in accordance with company policy
• Customer Enquiries: Respond to customer enquiries promptly and courteously within agreed time limits
• Query Resolution: Manage and conclude customer queries to a satisfactory outcome
• Escalation Support: Escalate customer queries where required
• Internal Coordination: Communicate with appropriate internal departments to help ensure objectives for individual accounts are met
• Customer Meetings: Attend meetings or team calls with customers as required
• Credit Control Support: Assist the credit control supervisor to help ensure payment terms are followed for each account
• Delivery Coordination: Work with the wider operational team to help ensure deliveries are fulfilled on time and in full
• Reception Cover: Cover main reception when required

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous experience in B2B sales administration, account support or a customer service administration role
• Strong customer service skills
• Ability to work well under pressure
• Confident communicator with the ability to communicate effectively at all levels, both internally and externally
• Experience using Microsoft Excel, Microsoft Word and Microsoft Office packages
• Positive attitude with good problem-solving skills and attention to detail
• Numerate and commercially astute

DESIRABLE

• Knowledge of SAP

JOB REF: AWDO-P15080