B2B Customer Service & Sales Administrator

AWD online; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

AWD online is seeking a Customer Service Administrator in Birmingham to provide exceptional customer service and account support across two sales divisions. You will process orders, respond to inquiries, and coordinate with internal teams to meet client expectations from our global headquarters.

The role requires strong communication skills, ability to work under pressure, and proficiency in Microsoft Office. This is a full-time, permanent position offering competitive benefits.

Qualifications

• Experience in B2B sales administration or customer service administration.
• Strong communication and problem-solving skills.
• Proficient with Microsoft Excel, Word and Office suite.
• Commercially aware with the ability to work under pressure.

Responsibilities

• Process sales orders accurately within required time frames.
• Contact customers by phone and email to provide professional service.
• Respond to inbound calls and emails per company policy.
• Handle customer enquiries promptly and courteously.
• Resolve queries and escalate when needed.
• Coordinate with internal teams to meet account objectives.
• Attend meetings with customers as required.
• Assist credit control to ensure payment terms are followed.
• Support delivery coordination with the operations team.

Skills

Strong communication

Customer service

Working under pressure

Commercial awareness

Team collaboration

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

SAP

Job description

AWD online is seeking a Customer Service Administrator in Birmingham to provide exceptional customer service and account support across two sales divisions. You will process orders, respond to inquiries, and coordinate with internal teams to meet client expectations from our global headquarters.

The role requires strong communication skills, ability to work under pressure, and proficiency in Microsoft Office. This is a full-time, permanent position offering competitive benefits.