B2B Quality Analyst

Concentrix; Belfast City District; On-site; GBP 26,000 - 38,000; Full time

Job summary

Concentrix in Belfast seeks a Sales Support Specialist to back the sales team with quotes, contracts, and RFP responses. You will maintain pricing configurations, support demonstrations, and deliver professional presentations while liaising with customers via multiple channels.

Your role includes problem solving, summarizing complex issues for leadership, and collaborating with teams under the Support Manager to drive customer satisfaction and sales success.

Qualifications

• Experience preparing quotes, contracts and RFP/RFI responses.
• Maintaining pricing and configuration accuracy across documents.
• Supporting sales teams with demonstrations and presentations.
• Strong customer-facing communication via phone, email or live chat.

Responsibilities

• Prepare quotes, contracts, and RFP/RFI responses.
• Maintain quote documentation with accurate pricing and configurations.
• Maintain sales demonstration tools and applications in support of sales teams.
• Work with data sources to deliver outcomes with some variability.
• Deliver sales presentations and trainings professionally.
• Follow up on opportunities or inquiries consistently.
• Assist customers in person, by phone, email, or live chat to diagnose and research information.
• Troubleshoot problems and explain product/service performance.
• Summarize moderately complex issues for management review.
• Collaborate with teams and report to the Support Manager.

Skills

Quote preparation

RFP/RFI responses

Pricing accuracy

CRM usage

Sales presentations

Customer support

Tools

CRM (e.g., Salesforce)

MS Excel

Communication tools (phone, chat)

Job description

Job Description
The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.

• Prepare quotes, contracts, and RFP/RFI responses
• Maintain quote documentation with accurate pricing and configurations
• Maintain sales demonstration tools and applications in support of sales teams
• Work within a few sources of data/systems to produce an outcome with some variability
• Practice a moderate level of independent judgement to make decisions
• Develop and deliver sales presentations and/or trainings in a professional and effective manner
• Maintain up-to-date awareness of company activities and industry trends
• Provide consistent follow up on opportunities or inquiries
• Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
• Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
• Identify and summarize moderately complex issues for management review
• Work with teams and report directly to Support Manager