B2B Order Coordinator | Detail-Driven & Problem Solver

Identifi Global; Bedford; On-site; GBP 28,000 - 34,000; Full time

Job summary

Identifi Global in Bedford is seeking a Business Support Coordinator / Executive to join the Business Support team. The role is 35 hours per week, Monday–Friday, with 3 days in the office, and focuses on coordinating and processing B2B orders with attention to detail and problem solving.

You will liaise with Sales, Operations and other internal teams, resolve issues, and develop knowledge of our products and systems. SAP experience would be advantageous, with full training provided.

Qualifications

• Strong administration experience with order management or customer support.
• Not a data-entry role; requires understanding of processing details and resolving issues.
• Experience coordinating B2B orders and communicating with customers.
• Able to identify missing information and ensure accuracy before escalation.

Responsibilities

• Processing and coordinating B2B customer orders
• Reviewing detailed order information for accuracy and completeness
• Identifying missing information, discrepancies or potential issues
• Investigating queries rather than simply processing what has been submitted
• Communicating professionally with customers
• Working closely with Sales, Operations and other internal teams
• Managing multiple priorities while maintaining a high level of accuracy
• Developing knowledge of organisation’s products, systems and processes
• Using SAP as part of the order-management process

Skills

Order management

Customer support

Attention to detail

Problem solving

Communication

Tools

SAP

Job description

Identifi Global in Bedford is seeking a Business Support Coordinator / Executive to join the Business Support team. The role is 35 hours per week, Monday–Friday, with 3 days in the office, and focuses on coordinating and processing B2B orders with attention to detail and problem solving.

You will liaise with Sales, Operations and other internal teams, resolve issues, and develop knowledge of our products and systems. SAP experience would be advantageous, with full training provided.