B2B Customer Service & Relationships Executive

MaxAd Fixed Fee Recruitment; Loughborough; On-site; GBP 32,000 - 34,000; Full time

Job summary

MaxAd Fixed Fee Recruitment in Loughborough is seeking a Customer Service Executive to manage inbound and outbound enquiries from business customers and suppliers, delivering a personal, helpful service. You will build lasting relationships, process orders by phone, email and online, and work with Purchasing, Operations and the warehouse to ensure smooth outcomes.

This full-time, office-based role emphasizes listening, problem solving and a proactive approach, with a local Midlands focus and

Qualifications

• Experience in customer service, account management or sales support.
• Strong listening and relationship-building skills.
• Confident telephone manner and professional communications.
• Ability to identify customer needs and resolve issues.
• Good organisational skills and attention to detail.

Responsibilities

• Build strong relationships with business customers.
• Process orders via telephone, email and online.
• Respond to product, price and availability enquiries.
• Prepare quotations and follow up on opportunities.
• Resolve delivery, product and service issues promptly.
• Manage returns, invoice queries and credit notes.
• Provide proactive updates on back orders and orders history.
• Work with Purchasing, Operations and warehouse to deliver outcomes.

Skills

Customer service experience

Relationship building

Telephone manner

Organisational skills

Initiative

Commercial awareness

IT skills (Word, Excel)

Problem solving

Education

GCSE Maths and English (C/4+) or equivalent

Tools

Microsoft Word

Excel

Job description

MaxAd Fixed Fee Recruitment in Loughborough is seeking a Customer Service Executive to manage inbound and outbound enquiries from business customers and suppliers, delivering a personal, helpful service. You will build lasting relationships, process orders by phone, email and online, and work with Purchasing, Operations and the warehouse to ensure smooth outcomes.

This full-time, office-based role emphasizes listening, problem solving and a proactive approach, with a local Midlands focus and