B2B Customer Service Administrator – Growth & Benefits

Liquidline; Ipswich; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual leave 25d

Long service leave

Bonus scheme

Sick pay

Parental leave

Pension scheme

Health plan

Wellbeing platform

Employee assistance

Lunch on Liquidline

Company conferences

Job summary

Liquidline is seeking a Customer Service Administrator in Ipswich to join our fast-growing team. You will handle a variety of B2B customer queries, maintain records, and resolve issues with a professional, can-do attitude.

The role requires multitasking, excellent communication, and a service‑driven approach to support UK and Ireland customers. We offer a generous benefits package and a culture that values growth and wellbeing.

Qualifications

• Minimum of one year’s experience in B2B customer service.
• Good working knowledge of MS Office including Outlook and bespoke CRM system (preferable).
• Excellent communication skills, both written and verbal.
• Proven ability to manage and prioritise a heavy workload.
• Ability to write emails professionally using templates.
• Resilience in handling difficult customer calls and maintaining a positive attitude.
• Able to learn new systems quickly and adapt to changes.

Responsibilities

• Answer a variety of customer queries via phone and email in a timely manner.
• Investigate and resolve customer queries/complaints quickly and effectively.
• Maintain accurate customer records via Eagle.
• Log and track machine breakdowns and maintenance call cases.
• Resolve delivery issues such as missing parcels and backorders.
• Process card payments for low-value invoices and finalise orders for next-day delivery.
• Complete ad hoc admin tasks including quality concerns and invoice disputes.

Skills

MS Office

CRM system

Communication

Multitasking

Email writing

Customer handling

Tools

Outlook

Job description

Liquidline is seeking a Customer Service Administrator in Ipswich to join our fast-growing team. You will handle a variety of B2B customer queries, maintain records, and resolve issues with a professional, can-do attitude.

The role requires multitasking, excellent communication, and a service‑driven approach to support UK and Ireland customers. We offer a generous benefits package and a culture that values growth and wellbeing.