B2B Account Support Executive

The Big Phone Store; Wolverhampton; On-site; GBP 27,000 - 30,000; Full time

Job summary

The Big Phone Store in Wolverhampton is seeking a proactive, organised individual to join our growing B2B team in an office-based role. You will support business customers, manage communications, prepare quotes, and help keep day-to-day operations running smoothly.

This role offers a clear path to progression within a fast-moving refurbished tech business, with salary £27,000–£30,000 depending on experience, and a focus on developing practical account management and commercial skills.

Qualifications

• Organised, reliable and motivated to learn.
• Confident in communicating with people and managing multiple tasks.
• Comfortable using systems, spreadsheets and technology to support daily operations.

Responsibilities

• Account & Customer Support across phone, email, and WhatsApp.
• Support business and corporate customer accounts.
• Update CRM systems and customer records.
• Manage quotes, stock lists, and follow-ups.
• Help maintain relationships with clients and assist with admin tasks.
• Support wider B2B team with day-to-day operations.

Skills

Organised

Communication

Tech-savvy

Proactivity

Willing to learn

Professional demeanor

Team oriented

Tools

CRM systems

Spreadsheets

Job description

The Big Phone Store

Wolverhampton | Full-Time | Office Based

£27,000–£30,000 depending on experience

Build a career in B2B with one of the UK’s leading refurbished tech businesses.

The Big Phone Store has been established since 1999 and is one of the UK’s leading retailers of refurbished phones and tech.

As our B2B division continues to grow, we’re looking for someone ambitious, organised, and eager to learn to join the team and help support our growing number of business and corporate customers.

This is not just another admin role.

It’s an opportunity to join a fast-moving business where there’s a lot happening, lots to learn, and genuine opportunities for progression for the right person.

We care far more about attitude, communication, organisation, and willingness to learn than having the “perfect” CV.

If you’re someone who wants to grow, improve, and build a long-term career in a commercial environment, we’d love to hear from you.

The Role

You’ll work closely with our B2B team helping to support business customers, manage communication, organise opportunities, and keep day-to-day operations running smoothly.

You’ll Gain Exposure To

• Corporate customers
• Account management
• Commercial sales processes
• Business operations
• CRM systems
• Deal support and customer communication

Over time, there will be opportunities to grow into more senior account management or sales-focused responsibilities depending on your strengths and interests.

What You’ll Be Doing

• Account & Customer Support
• Supporting business and corporate customer accounts
• Communicating with customers by phone, email, and WhatsApp
• Assisting with quotes, stock lists, and customer follow-ups
• Helping maintain strong relationships with clients Admin & Organisation
• Updating CRM systems and customer records
• Keeping pipeline and account information organised
• Preparing stock and availability information
• Supporting the wider B2B team with day-to-day operations Commercial Support
• Assisting with inbound enquiries
• Helping keep opportunities moving forward
• Supporting the growth of the B2B division
• Learning how commercial deals and account management work in practice

What We’re Looking For

We’re looking for someone who is:

• Organised and reliable
• Confident communicating with people
• Comfortable using systems, spreadsheets, and technology
• Proactive and willing to take ownership
• Eager to learn and improve
• Professional but down to earth
• Humble, positive, and team-oriented Experience is helpful, but personality and attitude matter more to us.

This Role Could Suit Someone From

• Customer service
• Retail
• Sales support
• Admin
• Account support
• Hospitality
• A junior sales background

If you’re switched on, willing to learn, and want an opportunity to grow, we’re open-minded about background and experience.

What Success Looks Like

First 1–2 Months:

• Learning our products, systems, and processes
• Building confidence communicating with customers
• Becoming organised and reliable in day-to-day tasks

By 3–6 Months

• Supporting customer accounts confidently
• Managing follow-ups and communication independently
• Becoming a trusted part of the B2B team

Longer Term

• Taking on more responsibility
• Progressing into account management or sales opportunities
• Helping shape and grow a rapidly developing part of the business

Why Join The Big Phone Store?

Fast-paced and ambitious business

• Friendly and supportive team environment
• Genuine progression opportunities
• Modern and growing industry
• Opportunity to learn commercial and B2B skills
• Exposure to real business customers and opportunities
• A role where you can genuinely grow if you prove yourself