Business Development & Outreach Representative

The Big Phone Store; Wolverhampton; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Permanent role

Staff discounts

Private pension scheme

Free onsite parking

Birthday off with pay after year 2

Up to 28 days paid holiday

Salary sacrifice schemes

Job summary

The Big Phone Store in Wolverhampton is seeking a confident, friendly outreach executive for a full-time, onsite role. You’ll be the voice of the brand, making calls to new leads and existing contacts, and using our CRM to track progress.

You’ll build long-term relationships, support marketing with customer insights, and promote services in repairs, recycling, refurbished tech, and parts. Training is provided, with a clear path to a permanent role and team-oriented environment.

Qualifications

• Excellent phone communication to establish rapport and guide conversations.
• Organised approach to tracking leads and follow-ups in CRM.
• People-person with ability to build trust and nurture relationships.
• Self-motivated and reliable for a full-time onsite role.

Responsibilities

• Make calls (cold & warm) to businesses and individuals.
• Use CRM to track leads and follow up.
• Check in with contacts regularly, even if they don’t need us right away.
• Talk about services (repairs, recycling, refurbished tech, parts).
• Build long-term relationships to keep The Big Phone Store top of mind.
• Support the marketing team with customer insights.

Skills

Phone communication

Lead management

Relationship building

Self-motivation

Tools

CRM systems

Job description

Full-Time | Wolverhampton | Onsite

£25,000 - £30,000

Bonus/Commission: Potential for performance-based bonuses

At The Big Phone Store, we recycle and refurbish tech, from phones and parts to full electrical recycling. We’re helping businesses and individuals reduce waste while saving money.

The Role

We’re looking for someone confident and friendly to join our outreach team. This role is all about building connections, with new leads and existing contacts. You’ll be the voice of our brand, keeping conversations flowing and helping people see the value of what we do.

What You’ll Do

• Making calls (cold & warm) to businesses and individuals
• Using our CRM to track leads and follow up
• Checking in with contacts regularly — even if they don’t need us right away
• Talking about our services (repairs, recycling, refurbished tech, parts)
• Building long-term relationships that keep us top of mind
• Supporting the marketing team with customer insights

What We're Looking For

• Comfortable talking on the phone and starting conversations
• Organised — able to track leads and manage follow-ups
• Interested in learning about our services (training provided)
• A people-person who can build trust over time
• Self-motivated and reliable in a full-time onsite role

Nice To Have

• Experience in sales, outreach, or customer service
• Confidence using CRM systems
• Curiosity about tech, recycling, or sustainability

Company Perks

• Permanent role
• Recession-proof industry
• Staff discounts
• Private pension scheme
• Team days out and social events
• Free onsite parking
• Equal opportunities employer, committed to diversity, equality, and inclusion since 1999
• Birthday off with pay after year 2
• Up to 28 days paid holiday
• One extra day holiday rewarded for every year of service from year 2
• Salary sacrifice schemes

This job is ideal for anyone who enjoys talking to people, building relationships, and being part of a team with a clear purpose. Whether you’re chatty and outgoing, or more focused and organised, there’s room for you here.