B2B Account Support Pro — Growth Path

The Big Phone Store; Wolverhampton; On-site; GBP 27,000 - 30,000; Full time

Job summary

The Big Phone Store in Wolverhampton is seeking a proactive, organised individual to join our growing B2B team in an office-based role. You will support business customers, manage communications, prepare quotes, and help keep day-to-day operations running smoothly.

This role offers a clear path to progression within a fast-moving refurbished tech business, with salary £27,000–£30,000 depending on experience, and a focus on developing practical account management and commercial skills.

Qualifications

• Organised, reliable and motivated to learn.
• Confident in communicating with people and managing multiple tasks.
• Comfortable using systems, spreadsheets and technology to support daily operations.

Responsibilities

• Account & Customer Support across phone, email, and WhatsApp.
• Support business and corporate customer accounts.
• Update CRM systems and customer records.
• Manage quotes, stock lists, and follow-ups.
• Help maintain relationships with clients and assist with admin tasks.
• Support wider B2B team with day-to-day operations.

Skills

Organised

Communication

Tech-savvy

Proactivity

Willing to learn

Professional demeanor

Team oriented

Tools

CRM systems

Spreadsheets

Job description

The Big Phone Store in Wolverhampton is seeking a proactive, organised individual to join our growing B2B team in an office-based role. You will support business customers, manage communications, prepare quotes, and help keep day-to-day operations running smoothly.

This role offers a clear path to progression within a fast-moving refurbished tech business, with salary £27,000–£30,000 depending on experience, and a focus on developing practical account management and commercial skills.