Telesales Executive

The Big Phone Store; Wolverhampton; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Onsite parking

Staff discount

Company pension

Up to 28 days holiday

Job summary

The Big Phone Store in Wolverhampton is seeking a confident Telesales Executive to join our growing sales team. This is an outbound, office-based role contacting businesses, introducing our products and services, generating opportunities and building long-term customer relationships.

You’ll spend much of your day speaking to prospective customers, identifying requirements, following up enquiries and helping businesses find cost-effective technology solutions.

Qualifications

• Experience in telesales, outbound sales, business development or lead generation.
• Excellent communication and listening skills.
• Confident speaking with customers over the telephone.
• Ability to work towards sales targets and KPIs.
• Experience with technology, mobile phones or consumer electronics is a bonus.

Responsibilities

• Make outbound sales calls to businesses across the UK.
• Identify new business opportunities.
• Build lasting relationships with prospective and existing customers.
• Introduce The Big Phone Store's products and services.
• Understand customer requirements and recommend suitable solutions.
• Follow up enquiries and quotations.
• Generate qualified sales opportunities.
• Maintain accurate CRM records and sales activity.
• Work towards individual and team sales targets.
• Support wider business development activities.
• Deliver excellent customer service throughout the sales process.
• Collaborate with colleagues across the business to maximise opportunities.

Skills

Telesales experience

Communication skills

Telephone confidence

Proactive attitude

Relationship building

Negotiation

Sales targets

Computer skills

Organisational skills

Tech/phone experience

Job description

Full Time

Basic salary + commission

The Big Phone Store is looking for a confident Telesales Executive to join our growing sales team.

This is a proactive outbound sales role where you'll contact businesses, introduce our products and services, generate new opportunities and build long-term customer relationships.

You'll spend much of your day speaking to prospective customers, identifying their requirements, following up enquiries and helping businesses find cost-effective technology solutions. If you enjoy talking to people, are driven by targets and want to build a long-term career in sales, we'd love to hear from you.

This is an office-based role in Wolverhampton.

What You’ll Be Doing

As a Telesales Executive you'll play an important role in growing our business by identifying opportunities and developing relationships with new and existing customers.

Responsibilities Include

• Making outbound sales calls to businesses across the UK.
• Identifying new business opportunities.
• Building lasting relationships with prospective and existing customers.
• Introducing The Big Phone Store's products and services.
• Understanding customer requirements and recommending suitable solutions.
• Following up enquiries and quotations.
• Generating qualified sales opportunities.
• Maintaining accurate CRM records and sales activity.
• Working towards individual and team sales targets.
• Supporting wider business development activities.
• Delivering excellent customer service throughout the sales process.
• Working closely with colleagues across the business to maximise opportunities.

Skills Needed

What We’re Looking For:

We're looking for someone who brings energy, enthusiasm and confidence to every conversation.

You’ll Ideally Have

• Previous telesales, outbound sales, business development or lead generation experience.
• Excellent communication and listening skills.
• Confidence speaking with customers over the telephone.
• A positive and proactive attitude.
• Strong relationship-building skills.
• Good negotiation skills.
• The ability to work towards sales targets and KPIs.
• Good computer skills.
• Strong organisational skills.
• A genuine desire to help customers and solve problems.
• Experience within technology, mobile phones or consumer electronics would be beneficial but isn’t essential.

What We Offer

• Competitive salary.
• Uncapped commission structure.
• Career progression opportunities.
• Ongoing guidance and mentorship.
• Free onsite parking.
• Staff discount.
• Salary sacrifice schemes.
• Company pension.
• Up to 28 days holiday including Bank Holidays.
• Additional annual leave after two years' service.
• Paid birthday leave after two years' service.
• Company social events.
• Join an award-winning and growing business.

Qualifications Are Valued, Not Required

We prioritise skills, experience and cultural fit over formal education.

If you're motivated, enjoy speaking with people and have the drive to succeed, we'd like to hear from you.

About The Big Phone Store Since 1999, The Big Phone Store has helped thousands of customers save money by supplying professionally refurbished mobile phones, tablets and technology.

We're an award-winning UK business committed to sustainability, giving technology a second life and delivering outstanding customer service. As we continue to grow, we're looking for ambitious people who want to grow with us.

Please Note

• This is an onsite role based in Wolverhampton.
• Office hours are typically Monday to Friday, 9:00am - 5:00pm, with flexibility considered.
• Applications are only being accepted from candidates who already have the legal right to work in the UK.
• We are unable to offer visa sponsorship for this position.
• No recruitment agencies.