B2B Account Manager

JR United Kingdom; England; Remote; GBP 45,000 - 55,000; Full time

Job summary

A leading company in fleet management software seeks a B2B Account Manager who is confident and tech-savvy. The role involves nurturing and retaining customer relationships to ensure satisfaction and growth. This remote-first position comes with a strong bonus structure and the opportunity to grow within an expanding company. Candidates should have SaaS account management experience and a customer-first mindset.

Benefits

Strong bonus structure

Remote-first culture

Flexible work environment

Opportunities for growth

Qualifications

• Experience in SaaS account management, preferably in B2B tech.
• Proficiency with CRM tools like Salesforce or HubSpot.
• Experience managing client lifecycles and making customer-centric decisions.

Responsibilities

• Manage portfolio of B2B clients, ensuring smooth and strategic use of the platform.
• Deliver product demos and tailored onboarding journeys.
• Upsell and cross-sell solutions based on customer needs.

Skills

Customer-first mindset

Sales acumen

CRM experience

Virtual demos

Tools

Salesforce

HubSpot

Job description

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B2B Account Manager – Fleet Management Software

£45,000 basic + 10% bonus + profit share

Remote-first, with just 2 days/month in the office (UK-based)

Join a market leader in fleet management software, trusted by over 3,000 UK businesses and expanding rapidly across Europe.

We’re looking for a confident, tech-savvy Account Manager to nurture, grow, and retain customer relationships across our direct and reseller channels. If you’ve got experience in SaaS account management and thrive on making customers feel supported, empowered, and excited to get more from their tech, we want to hear from you.

The Role

As a key member of our Customer Success and Sales team, you’ll be responsible for:

• Managing a portfolio of B2B clients post-sale, ensuring their experience with our platform is smooth, strategic, and value-driven

• Delivering product demos, webinars, and tailored onboarding journeys, introducing customers to new features, tools, and modules

• Upselling and cross-selling relevant solutions that align with customer needs, proactively identifying opportunities for growth

• Following up on marketing-led outreach, working closely with our in-house team to convert warm leads and campaign interest into revenue

• Building strong relationships with reseller partners, supporting them with customer knowledge, product enablement, and co-sales strategies

• Using our CRM daily, managing pipeline activity, updating notes, tracking touchpoints, and collaborating with your team to ensure a joined-up customer approach

• Championing customer success at every stage of the journey, acting as the internal voice of the customer and playing a vital role in retention and satisfaction

What We’re Looking For

• SaaS Account Management experience – ideally in B2B tech, fleet, logistics, telematics, or similar

• A customer-first mindset, with experience managing client lifecycles from onboarding through to long-term growth

• Sales acumen, including upselling, cross-selling and supporting adoption of new features and modules

• Confident with virtual demos and webinars, and comfortable educating both end-users and decision-makers

• Strong CRM and reporting habits, with experience using tools like Salesforce, HubSpot or similar

• A collaborative and self-driven approach – able to thrive remotely, with regular virtual contact and monthly in-person team days

Why Join?

• Remote-first culture – just two days a month in the office

• Flexible, friendly and close-knit team – low ego, high impact

• Strong bonus structure – up to 10% based on performance, plus profit-share depending on company success

• Market-leading product – consistently top-rated in the UK fleet space

• Opportunity to grow – the company is expanding across Europe, and account managers are at the heart of that growth

Interested?

Apply or reach out to Kelly at EMBS on [emailprotected] to find out more and arrange a chat.