B2 Receptionist/Administrator-fixed term

NHS; Aldershot; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading NHS provider is seeking a full-time Receptionist/Administrator to join their Community Mental Health Recovery Team in Aldershot. This role will involve being the first point of contact for a busy healthcare service, ensuring effective communication and maintaining high standards of administrative support. Candidates should possess solid organizational skills, familiarity with IT systems, and relevant experience in a healthcare environment.

Qualifications

• Experience in admin, reception or customer service role.
• Experience in using Microsoft Office.
• Healthcare experience interacting with patients.

Responsibilities

• Handle all inquiries in a polite and timely manner.
• Maintain confidentiality of client data as per Trust policy.
• Use SystmOne for checking client data and appointments.

Skills

Communication

Organizational skills

IT literacy

Multi-tasking

Education

GCSE Level C in English or Functional Skills Level 2

NVQ Level 2 in Business Administration

Tools

Microsoft Office

SystmOne

Job description

Go back Surrey and Borders Partnership NHS Foundation Trust

B2 Receptionist/Administrator-fixed term

The closing date is 01 July 2025

An exciting opportunity has arisen to work in our Community Mental Health Recovery Team in Aldershot.

We are recruiting for an Receptionist/Administrator for a large Community Mental Health Recovery Service, based at Aldershot Centre for Health. The post is full time. You will be one of the first points of contact for telephone calls and people coming into the service.

The role is predominantly being a receptionist, working with all members of the clinical team including Psychiatrists, Psychologists, Community Psychiatric Nurses, Social Workers and Occupational Therapists. We run several busy clinics a week and reception plays a vital role in their smooth running. You will need to possess good telephone skills, excellent communication and organisational skills, be IT literate, and able to multi-task. All members of the team are valued and see good reception staff as integral to enable people who use services and carers to receive a good service.

Please note this is a fixed term post for 6 months.

Main duties of the job

- To ensure that all equiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated.- To effectively respond, in a timely manner, to queiries from people who use services, carers and visitors.- Liaise and maintain pleasant and collaborative working relationships.- To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy.- To be able to use SystmOne, the Trust's electronic health record. This will include checking client data to ensure it synchronised correctly, checking client appointments as well as scanning and uploading clinical information on to SystmOne as required.- To photocopy and send out clinical correspondence.- To tactfully exchange verbal and written information with clients and staff.- To take and pass on accurate messages via telephone calls/messages when necessary.- To be aware and sensitive towards those from different ethnic and cultural backgrounds.- To report issues which need management attention.- To implement Trust and team policies and procedures.

Please refer the attached job description for full details.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

We look forward to receiving your application!

Job responsibilities

Please check the attached job description for more information on the requirements for this position.

Person Specification

Qualifications

• GCSE Level C in English or Functional Skills at Level 2 or Equivalent qualification
• NVQ Level 2 in Business Administration

Experience

• experience in admin, reception or customer service role
• Experience in using Microsoft Office
• Experience in working in healthcare, interacting with patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Surrey and Borders Partnership NHS Foundation Trust

£25,427 a year(Incl. 5% Fringe HCAS) per annum, pro rata