Aviation Security Operations Lead (Shift Manager)

Mitie Group plc.; Birmingham; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Free parking

Cycle to Work scheme

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Employee discounts at 850 retailers

Full Training given

Job summary

Mitie Group plc. is seeking an Aviation Security Duty Manager in Birmingham to lead on-shift teams, ensure regulatory compliance, and maintain high service standards. The role involves managing supervisors and security agents, reporting to senior management, and upholding CAA procedures.

This position offers full training, rotation across day/night shifts, and a strong focus on operational excellence within an aviation security environment.

Qualifications

• Previous management of a complex operation.
• Good communicator.
• Strong problem-solving ability.
• Decisive and accountable.
• Able to coach and mentor staff.
• Experience with performance management.
• Methodical and detail-oriented.
• Able to write detailed reports.
• Able to follow processes and procedures.
• Experience in HR processes management.

Responsibilities

• Oversee supervisors and security agents on shift to cover contractual shifts.
• Maintain professional operation level and regulatory compliance.
• Ensure CAA procedures are maintained.
• Daily reporting with the MITIE senior manager.
• Log disciplinary or performance issues as they arise.
• Ensure sufficient manning/equipment on shift.
• Promote MITIE positively to customers and staff.
• Deal with staffing problems during shift.
• Consult with supervisors to maintain effective communication.

Skills

Leadership

Communication

Problem solving

Decision making

Coaching & mentoring

Performance management

Attention to detail

Reporting & documentation

Process adherence

Job description

Mitie Group plc. is seeking an Aviation Security Duty Manager in Birmingham to lead on-shift teams, ensure regulatory compliance, and maintain high service standards. The role involves managing supervisors and security agents, reporting to senior management, and upholding CAA procedures.

This position offers full training, rotation across day/night shifts, and a strong focus on operational excellence within an aviation security environment.