Autonomous General Manager — Center Leader

Flow Sports Personnel Ltd; Watford; On-site; GBP 40,000 - 64,000; Full time

Job summary

Flow Sports Personnel Ltd is recruiting a General Manager to lead one of its client’s busy centres in the leisure sector. You will drive financial performance and customer experience across all revenue streams while managing a dynamic team.

You will be responsible for achieving budget and KPI targets, coaching staff, and delivering exceptional service in a fast-paced environment. Nights and weekends work is required.

Qualifications

• 18+ months hands-on General Manager experience in leisure/hospitality/retail.
• Proven track record of delivering top operational standards.
• Evidence of optimizing sales and performance of a business unit.
• Strong coaching, development and progression of teams.

Responsibilities

• Run one of the client’s busy centres to drive financial and KPI performance.
• Lead, motivate and develop the team to deliver outstanding customer service.
• Shape the business strategy to maximise profit across all revenue streams.
• Ensure safe, fun, and vibrant environment for staff and customers.

Skills

GM experience

People management

Operational excellence

Sales optimisation

Customer service

Job description

Flow Sports Personnel Ltd is recruiting a General Manager to lead one of its client’s busy centres in the leisure sector. You will drive financial performance and customer experience across all revenue streams while managing a dynamic team.

You will be responsible for achieving budget and KPI targets, coaching staff, and delivering exceptional service in a fast-paced environment. Nights and weekends work is required.