Automotive Workshop Manager: Lead, Coach & Deliver Quality

AWD online; Telford; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Monthly bonus

Internal promotion

Lottery jackpot

Star of the Month

20 days annual leave

Bank holidays included

Christmas party

Job summary

OC Motor Repairs is seeking an experienced Workshop Controller / Workshop Manager to lead a busy vehicle repair workshop in Telford. You will balance workflow, quality, and customer care while working closely with technicians to ensure efficient operations and a strong first-time fix rate.

You will coach and develop staff, monitor workshop loading and productivity, and maintain high standards of safety and professionalism across the team, delivering excellent customer service and continuous

Qualifications

• Candidates must have previous workshop control or management experience.
• Strong automotive technical background and experience.
• Excellent leadership, coaching and staff development abilities.
• Outstanding customer service orientation and communication skills.

Responsibilities

• Workshop Workflow Control: Manage the flow of work through the workshop to support timely completion
• Quality Control: Check the quality of technicians’ work and support a prompt first-time fix
• Productivity and Efficiency: Help drive workshop utilisation, efficiency and productivity
• Technician Coaching: Coach and support technicians to improve performance and productivity
• Customer Service Standards: Lead by example in delivering excellent customer service and encouraging customer recommendations

Skills

Workshop control experience

Team leadership

Automotive technical background

Customer service

Job description

OC Motor Repairs is seeking an experienced Workshop Controller / Workshop Manager to lead a busy vehicle repair workshop in Telford. You will balance workflow, quality, and customer care while working closely with technicians to ensure efficient operations and a strong first-time fix rate.

You will coach and develop staff, monitor workshop loading and productivity, and maintain high standards of safety and professionalism across the team, delivering excellent customer service and continuous