Workshop Controller / Workshop Manager (AWDO-P15330) in Telford)

AWD online; West Midlands; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Monthly bonus

Internal promotion opportunities

Lottery scheme with jackpot

Charity fundraising events

Star of the Month incentives

20 days annual leave

Workplace pension

Annual work events

Free uniform

Job summary

OC Motor Repairs is seeking a Workshop Controller / Workshop Manager to lead a busy vehicle repair workshop in Telford. You will manage workflow, ensure quality, and support technicians to keep work moving efficiently.

You will coach and develop staff, balance technical understanding with people management, and uphold excellent customer service and standards across the workshop. The role offers a £35,000-£40,000 salary plus bonus and benefits.

Qualifications

• Previous workshop control or management experience.
• Technical background in automotive industry.
• Experience managing a team of 6+ technicians.
• Excellent leadership and communication skills.
• Strong customer service orientation.

Responsibilities

• Manage the flow of work through the workshop to support timely completion.
• Check the quality of technicians’ work and support a prompt first-time fix.
• Help drive workshop utilisation, efficiency and productivity.
• Coach and support technicians to improve performance and productivity.
• Lead by example in delivering excellent customer service and encouraging customer recommendations.

Skills

Workshop control

Leadership

Customer service

Coaching

Team management

Job description

Workshop Controller / Workshop Manager

Join our team at OC Motor Repairs take ownership of a busy vehicle workshop, controlling workflow, quality and technician performance. This opportunity suits an experienced workshop control or management professional with an automotive technical background, strong leadership and excellent customer service skills.

If you’ve also worked in the following roles, we’d also like to hear from you: Workshop Supervisor, Workshop Team Leader, Workshop Operations Manager, Vehicle Workshop Manager, Automotive Workshop Manager, Service Manager, Aftersales Supervisor, Workshop Operations Supervisor

SALARY: £35,000 - £40,000 per annum + Bonus +Benefits

LOCATION: Telford, Shropshire, West Midlands

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

A strong opportunity is available to lead workshop performance in a busy vehicle repair environment, where the Workshop Controller / Workshop Manager will help keep work moving efficiently while protecting quality and customer care.

Working closely with technicians, the Workshop Controller / Workshop Manager will monitor workflow, support a prompt first-time fix and help improve efficiency and productivity through coaching and day-to-day leadership.

The Workshop Controller / Workshop Manager will bring a positive, organised approach, balancing technical understanding, people management and clear communication to support high standards across the workshop.

ABOUT US

OC Motor Repairs is an established, insurance-approved accident repair network operating across the UK. With 19 years’ trading, the business has grown from a specialist repair operation into a nationwide network, investing in its people, training, technology and modern facilities along the way.

The team works with today’s vehicles using EV-ready facilities and modern repair technology, covering everything from body and paintwork to ADAS calibration and four-wheel alignment. With a strong focus on quality workmanship, professional standards and continuous improvement, OC Motor Repairs offers an environment where experienced automotive professionals can make an impact and continue developing their careers.

DUTIES

• Workshop Workflow Control: Manage the flow of work through the workshop to support timely completion
• Quality Control: Check the quality of technicians’ work and support a prompt first-time fix
• Productivity and Efficiency: Help drive workshop utilisation, efficiency and productivity
• Technician Coaching: Coach and support technicians to improve performance and productivity
• Customer Service Standards: Lead by example in delivering excellent customer service and encouraging customer recommendations

CANDIDATE REQUIREMENTS

• Previous workshop control or management experience
• Technical background and relevant automotive technical experience
• Experience managing a team of 6 or more motor vehicle technicians
• Excellent leadership skills with the ability to motivate, coach and develop staff
• Excellent customer service skills and a strong customer focus
• Strong time management and organisational skills
• Clear communication skills and a positive, self-motivated approach
• Good understanding of workshop loading, utilisation, efficiency, productivity and work quality

BENEFITS

• Monthly bonus incentive
• Opportunities for internal promotion and progression
• Optional lottery scheme with a jackpot of over £1k per month
• Charity fundraising events
• Star of the Month incentives
• 20 days' annual leave with all bank holidays of
• Additional annual leave after 2 years' service
• Workplace pension scheme
• Annual work events such as a Christmas party
• Free uniform

NO AGENCIES PLEASE

JOB REF: AWDO-P15330

This job is being advertised by AWD online on behalf of OC Motor Repairs Ltd