Workshop Controller / Workshop Manager (AWDO-P15330)

AWD online; Telford; Sur place; GBP 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Monthly bonus

Internal promotion

Lottery jackpot

Star of the Month

20 days annual leave

Bank holidays included

Christmas party

Résumé du poste

OC Motor Repairs is seeking an experienced Workshop Controller / Workshop Manager to lead a busy vehicle repair workshop in Telford. You will balance workflow, quality, and customer care while working closely with technicians to ensure efficient operations and a strong first-time fix rate.

You will coach and develop staff, monitor workshop loading and productivity, and maintain high standards of safety and professionalism across the team, delivering excellent customer service and continuous

Qualifications

• Candidates must have previous workshop control or management experience.
• Strong automotive technical background and experience.
• Excellent leadership, coaching and staff development abilities.
• Outstanding customer service orientation and communication skills.

Responsabilités

• Workshop Workflow Control: Manage the flow of work through the workshop to support timely completion
• Quality Control: Check the quality of technicians’ work and support a prompt first-time fix
• Productivity and Efficiency: Help drive workshop utilisation, efficiency and productivity
• Technician Coaching: Coach and support technicians to improve performance and productivity
• Customer Service Standards: Lead by example in delivering excellent customer service and encouraging customer recommendations

Connaissances

Workshop control experience

Team leadership

Automotive technical background

Customer service

Description du poste

Join our team at OC Motor Repairs take ownership of a busy vehicle workshop, controlling workflow, quality and technician performance. This opportunity suits an experienced workshop control or management professional with an automotive technical background, strong leadership and excellent customer service skills.

If you’ve also worked in the following roles, we’d also like to hear from you: Workshop Supervisor, Workshop Team Leader, Workshop Operations Manager, Vehicle Workshop Manager, Automotive Workshop Manager, Service Manager, Aftersales Supervisor, Workshop Operations Supervisor

LOCATION: Telford, Shropshire, West Midlands

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

A strong opportunity is available to lead workshop performance in a busy vehicle repair environment, where the Workshop Controller / Workshop Manager will help keep work moving efficiently while protecting quality and customer care.

Working closely with technicians, the Workshop Controller / Workshop Manager will monitor workflow, support a prompt first-time fix and help improve efficiency and productivity through coaching and day-to-day leadership.

The Workshop Controller / Workshop Manager will bring a positive, organised approach, balancing technical understanding, people management and clear communication to support high standards across the workshop.

ABOUT US

OC Motor Repairs is an established, insurance-approved accident repair network operating across the UK. With 19 years’ trading, the business has grown from a specialist repair operation into a nationwide network, investing in its people, training, technology and modern facilities along the way.

The team works with today’s vehicles using EV-ready facilities and modern repair technology, covering everything from body and paintwork to ADAS calibration and four-wheel alignment. With a strong focus on quality workmanship, professional standards and continuous improvement, OC Motor Repairs offers an environment where experienced automotive professionals can make an impact and continue developing their careers.

DUTIES

• Workshop Workflow Control: Manage the flow of work through the workshop to support timely completion
• Quality Control: Check the quality of technicians’ work and support a prompt first-time fix
• Productivity and Efficiency: Help drive workshop utilisation, efficiency and productivity
• Technician Coaching: Coach and support technicians to improve performance and productivity
• Customer Service Standards: Lead by example in delivering excellent customer service and encouraging customer recommendations

CANDIDATE REQUIREMENTS

• Previous workshop control or management experience
• Technical background and relevant automotive technical experience
• Experience managing a team of 6 or more motor vehicle technicians
• Excellent leadership skills with the ability to motivate, coach and develop staff
• Excellent customer service skills and a strong customer focus
• Strong time management and organisational skills
• Clear communication skills and a positive, self-motivated approach
• Good understanding of workshop loading, utilisation, efficiency, productivity and work quality

BENEFITS

• Monthly bonus incentive
• Opportunities for internal promotion and progression
• Optional lottery scheme with a jackpot of over £1k per month
• Star of the Month incentives
• 20 days' annual leave with all bank holidays of
• Additional annual leave after 2 years' service
• Annual work events such as a Christmas party

JOB REF: AWDO-P15330

This job is being advertised by AWD online on behalf of OC Motor Repairs Ltd