Automotive Service Receptionist – Front Desk Lead

GXO Logistics, Inc.; Maidstone; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

23 days annual leave

Bank holidays closed

MyBenefits platform

Cycle to work

Workplace pension

Job summary

GXO Logistics, Inc. is seeking an experienced Dealership Service Receptionist to join our Tonbridge, Kent team. You will manage front-of-house reception, handle bookings, coordinate with the workshop, and ensure outstanding customer experiences in a busy automotive dealership environment.

The role is full-time (45 hours/week, Mon-Fri 07:00–17:00 and 1 in 4 Saturdays, paid at time-and-a-half). The package includes competitive salary, 23 days’ leave (rising to 25), and benefits such as pension and

Qualifications

• Previous experience in a Service Motor dealership preferred with experience using DMS systems, ideally Kerriding/Autoline/Keyloop and fleet platforms 1 Link , R2C
• A proactive, hands-on mindset with pride in maintaining high standards of service
• Confidence communicating with senior stakeholders, visitors and external contractors, both verbally and in writing
• A calm, organised approach with strong attention to detail with the ability to juggle multiple priorities

Responsibilities

• Be the professional first point of contact at reception, welcoming visitors, handling incoming calls and managing incoming and outgoing communications with all the customers
• Keeping customers up to date and liaising with the workshop team for timely updates
• Ensuring our DMS systems are kept up to date
• Complete general office administration, resolving queries, monitoring inboxes and keeping accurate records
• Taking ownership of the overall visitor and client experience, ensuring that reception and associated facilities are consistently presented to an exceptional standard

Skills

Dealership service reception

DMS systems

Communication skills

Proactive mindset

Tools

Kerriding

Autoline

Keyloop

1 Link

R2C

Job description

GXO Logistics, Inc. is seeking an experienced Dealership Service Receptionist to join our Tonbridge, Kent team. You will manage front-of-house reception, handle bookings, coordinate with the workshop, and ensure outstanding customer experiences in a busy automotive dealership environment.

The role is full-time (45 hours/week, Mon-Fri 07:00–17:00 and 1 in 4 Saturdays, paid at time-and-a-half). The package includes competitive salary, 23 days’ leave (rising to 25), and benefits such as pension and