Service Receptionist - Brighton

Silcom Recruitment; Brighton; Sur place; GBP 23 000 - 28 000; Plein temps

Résumé du poste

Silcom Recruitment Limited is recruiting for a Service Receptionist at a dealer network with a Brighton site. You will welcome customers, book vehicles in for service, upsell where possible, and provide updates on progress.

You will allocate job cards and help ensure the department runs smoothly. Ideal candidates have face-to-face customer service experience, preferably in the motor trade, and familiarity with Kerridge or similar systems.

Qualifications

• Candidates must have face-to-face customer service experience.
• Experience in motor trade is preferred.
• Familiarity with Kerridge or similar system is desirable.

Responsabilités

• Ensure every customer has the best experience possible.
• Welcoming customers into the business, booking their vehicle in for service, and upselling where possible.
• Provide progress updates on customers' vehicles and allocate job cards to ensure the smooth running of the department.

Connaissances

Face-to-face customer service

Customer service experience

Outils

Kerridge system

Description du poste

The Role:

We are recruiting on the behalf of a dealer network that operate throughout the UK, with a site in Brighton, they are seeking to add a Service Receptionist to their team. Supporting the Service Manager, you will be responsible for the following:

Duties will include:

Ensuring every customer has the best experience possible.

Welcoming customers into the business, booking their vehicle in for service, up-selling where possible, progress updates on their vehicle. You will also be responsible for allocating job cards, and ensuring the smooth running of the department.

Our client is looking for an individual with previous face-to-face customer service experience - Ideally within a motor trade environment

The successful candidate will ideally have used the Kerridge system or a similar system.

The Package:

£25,000 basic salary depending on experience + Fantastic company benefits. Monday to Friday 8:00- 6:00 - Every other Saturday 7:30-1:00 paid at time and a half. One hour lunch - If you believe you have the necessary knowledge, experience and enthusiasm to succeed in this position, then we would like to hear from you.