Service Receptionist

GXO Logistics, Inc.; Maidstone; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

23 days annual leave

Bank holidays closed

MyBenefits platform

Cycle to work

Workplace pension

Job summary

GXO Logistics, Inc. is seeking an experienced Dealership Service Receptionist to join our Tonbridge, Kent team. You will manage front-of-house reception, handle bookings, coordinate with the workshop, and ensure outstanding customer experiences in a busy automotive dealership environment.

The role is full-time (45 hours/week, Mon-Fri 07:00–17:00 and 1 in 4 Saturdays, paid at time-and-a-half). The package includes competitive salary, 23 days’ leave (rising to 25), and benefits such as pension and

Qualifications

• Previous experience in a Service Motor dealership preferred with experience using DMS systems, ideally Kerriding/Autoline/Keyloop and fleet platforms 1 Link , R2C
• A proactive, hands-on mindset with pride in maintaining high standards of service
• Confidence communicating with senior stakeholders, visitors and external contractors, both verbally and in writing
• A calm, organised approach with strong attention to detail with the ability to juggle multiple priorities

Responsibilities

• Be the professional first point of contact at reception, welcoming visitors, handling incoming calls and managing incoming and outgoing communications with all the customers
• Keeping customers up to date and liaising with the workshop team for timely updates
• Ensuring our DMS systems are kept up to date
• Complete general office administration, resolving queries, monitoring inboxes and keeping accurate records
• Taking ownership of the overall visitor and client experience, ensuring that reception and associated facilities are consistently presented to an exceptional standard

Skills

Dealership service reception

DMS systems

Communication skills

Proactive mindset

Tools

Kerriding

Autoline

Keyloop

1 Link

R2C

Job description

Do you thrive in a fast-paced environment? Do you have previous Automotive dealership experience along with taking ownership of front desk operations? Would you like to join a business that will support your development and growth? Then look no further!

Here at GXO, we are looking for an experienced Dealership Service Receptionist to join our team in Tonbridge, Kent – TN11.

You’ll be working in a busy front-of-house Service Reception for Northern Commercials Iveco dealership ensuring the operation runs smoothly, delivering a professional and welcoming experience. You will be an organised and proactive professional who enjoys managing multiple responsibilities, from customer bookings and internal communication, with accuracy and attention to detail.

This is a full time, permanent position working 45 hours per week from Monday to Friday between the hours of 07:00 and 17:00 and working 1 in 4 Saturdays, which is paid at time & a half. Some flexibility is required when needed.

Pay, benefits and more:

• Annual salary of £33k - £35k depending on experience
• 23 days annual leave, increasing 1 day up to 25 days
• Closed bank holidays!
• You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme, Workplace pension and much more!

What you’ll do on a typical day:

• Be the professional first point of contact at reception, welcoming visitors, handling incoming calls and managing incoming and outgoing communications with all the customers
• Keeping customers up to date and liaising with the workshop team for timely updates
• Ensuring our DMS systems are kept up to date
• Complete general office administration, resolving queries, monitoring inboxes and keeping accurate records
• Taking ownership of the overall visitor and client experience, ensuring that reception and associated facilities are consistently presented to an exceptional standard

What you need to succeed at GXO:

• Previous experience in a Service Motor dealership preferred with experience using DMS systems, ideally Kerriding/Autoline/Keyloop and fleet platforms 1 Link , R2C
• A proactive, hands-on mindset with pride in maintaining high standards of service
• Confidence communicating with senior stakeholders, visitors and external contractors, both verbally and in writing
• A calm, organised approach with strong attention to detail with the ability to juggle multiple priorities

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.