Automotive Service Administrator / Receptionist

Confidential; Sevenoaks; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Free onsite parking

22 days holiday plus bank holidays

End of year bonus

Smart pension scheme

Staff discount on repairs and parts

Enjoyable working environment

Job summary

Confidential in Sevenoaks, Kent is looking for an Automotive Service Administrator / Receptionist to be the main contact for customers and coordinate workshop bookings, ensuring smooth daily operations.

Working with a small team of 4-5 mechanics, you will manage enquiries, prepare quotes, and maintain workshop records while keeping orderly paperwork and parts flow.

Qualifications

• Good telephone manner and customer service skills.
• Competent computer skills.
• Organizational skills for mechanics, paperwork and parts.
• Ability to work under pressure and multi task.
• Excellent time keeping.

Responsibilities

• Handle customer enquiries face-to-face, by telephone and email.
• Manage workshop bookings, diaries and workloads for 4-5 mechanics.
• Prepare job cards and maintain accurate workshop records.
• Liaise with suppliers to order parts and obtain pricing.
• Prepare quotations.

Skills

Telephone manners

Customer service

Organizational skills

Time management

Multi-tasking

Pressure handling

Tools

Computer literacy

Job description

Automotive Service Administrator / Receptionist

Location: Sevenoaks, Kent

Job Type: Permanent, Monday to Friday, 8:30am-5:30pm

Salary: 27,000- 34,000 per annum DOE

We are recruiting for an experienced Automotive Service Administrator / Receptionist to join a well-established independent mechanical garage in Sevenoaks, Kent.

This is a varied role where you'll be the main point of contact for customers, coordinate workshop bookings and support the smooth running of daily operations.

Working alongside a team of 4-5 mechanics, you'll need to be organised, confident and comfortable juggling competing priorities.

Previous motor trade experience would be an advantage, but candidates from other fast-paced customer service or administrative backgrounds are also encouraged to apply.

Key Responsibilities

• Handle customer enquiries face-to-face, by telephone and email.
• Manage workshop bookings, diaries and workloads for 4-5 mechanics.
• Prepare job cards and maintain accurate workshop records.
• Liaise with suppliers to order parts and obtain pricing.
• Prepare quotations

About you:

• Good telephone manner and customer service skills
• Competent computer skills
• Organizational skills of mechanics, paperwork and parts
• Be able to work under pressure and multi task
• Have excellent time keeping

Benefits:

• Free onsite parking
• 22 days holiday plus bank holidays
• End of year bonus
• Smart pension scheme
• Staff discount on repairs and parts
• Enjoyable working environment