Service Advisor

Marshall Motor Group; City of Westminster; On-site; GBP 35,000 - 44,000; Full time

Benefits offered by this job

Competitive bonus scheme

Tailored training

Career development

Life insurance

Contributory pension

Exclusive employee discounts

Referral bonuses

Job summary

Marshall Motor Group is seeking a customer service focused individual to be the front-of-house link between customers and the workshop. You will manage bookings, inform customers throughout the service journey and follow up to ensure satisfaction.

The role emphasises friendly, proactive service, admin accuracy and a confident advisory approach for maintenance and service plans. Join a large UK dealer group with extensive vehicle brands and a strong benefits package.

Qualifications

• Ideal candidate has automotive background or strong customer service experience.
• Organised and detail-oriented with excellent communication and workload management skills.
• Team player who can handle issues professionally and stay calm under pressure.
• Customer-centric, can-do attitude with a commitment to delivering a positive experience.

Responsibilities

• Welcome customers at front of house and act as the first point of contact.
• Oversee the journey from booking through to collection, keeping customers informed.
• Proactively follow up to maintain relationships and satisfaction.
• Complete admin tasks accurately and support customers with future vehicle needs.

Skills

Customer service

Communication

Organisation

Workload management

Team player

Tools

CRM systems

Job description

• You'll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
• You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
• You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.

• Someone with ideally an automotive background, but more importantly with the right customer service experience.
• Someone organised and detail-oriented, with excellent communication skills and the ability to manage their own workload and customer base.
• A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.
• Most importantly, someone who takes pride in delivering a positive experience for every customer, every time., We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career - and our company - forward.

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

Basic Salary £35,431 | OT43,750 Uncapped ; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks. Full-time | 45 hours per week, including Saturday mornings on a rota basis Drive your service career with a brand that puts people first - customers and colleagues alike.,

What will we offer you for your commitment to us?

• Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training: 2-Day Marshall Customer Service course, to get hands on with the role and ask questions in a collaborative space, setting you up for success from day one. We will also deliver a future bespoke session to ensure you are comfortable with your progress.
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Financial security: Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.