Automotive Service Desk Advisor — Flexible Hours

A M Phillip Trucktech Ltd.; Broxburn; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday entitlement

Pension

Flexible hours

Staff discounts

Bereavement leave

On-site parking

Life Assurance

Health & wellbeing

Mortgage advice

Referral bonus

Job summary

A M Phillip Trucktech Ltd. is seeking an enthusiastic, customer‑focused Service Desk Advisor to join our busy vehicle workshop team in Scotland.

The role suits someone with experience in a service‑driven environment and a passion for excellent customer service. You will handle customer enquiries, book vehicles into the workshop, explain repair steps, obtain order numbers, upsell where appropriate and support call handling.

Qualifications

• Experience in a service advisor or similar role preferred.
• Exceptional customer service and communication skills.
• Team player with interpersonal skills and reliability.
• Organised and able to multitask in a fast-paced environment.
• Ability to work IT systems is essential.
• A valid driver’s licence is preferred.

Responsibilities

• Handle customer enquiries in person or by phone.
• Book vehicles into the workshop and mobile service vans.
• Explain the repair process to customers as required.
• Obtain order numbers from customers/lease companies as needed.
• Upsell additional products and services when appropriate.
• Manage call handling and general enquiries.

Skills

Customer service

Communication

Teamwork

Multitasking

IT systems

Driver's license

Tools

CDK/Keyloop

Job description

A M Phillip Trucktech Ltd. is seeking an enthusiastic, customer‑focused Service Desk Advisor to join our busy vehicle workshop team in Scotland.

The role suits someone with experience in a service‑driven environment and a passion for excellent customer service. You will handle customer enquiries, book vehicles into the workshop, explain repair steps, obtain order numbers, upsell where appropriate and support call handling.