Service Advisor - Auto Care & Customer Experience (Glasgow)

Pentagon Motor Group; Glasgow; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

31 days holiday

Refer a friend

Discounted days out

Retail discounts

Training & qualifications

Manufacturer training

Salary Finance

Employee assistance program

Pension scheme

Referral payments

Family/friend discounts

Job summary

Pentagon Motor Group invites applications for a Service Advisor to join our Glasgow team. The role focuses on delivering excellent customer service in a busy automotive service environment, coordinating bookings and liaising between customers and the workshop.

You will be responsible for promoting value‑added services, providing clear cost and time estimates, and keeping customers informed throughout their vehicle’s service journey.

Qualifications

• Previous experience in a similar role.
• Experience in a busy, fast paced office environment.
• Exceptional customer service skills and a positive can-do attitude.
• Ability to stay calm and manage difficult situations.
• Excellent organisation and attention to detail.

Responsibilities

• Deliver exceptional aftersales service and support the service department's efficient operation.
• Manage customer enquiries and promote value-added services.
• Coordinate workshop loading and ensure accurate invoicing of retail work on the day of completion.
• Quote repair times accurately to maximise sold hours and labour revenue.
• Explain Visual Health Check (VHC) to customers as part of care for safety.
• Provide daily updates on vehicle progress and guide customers through the service journey.

Job description

Pentagon Motor Group invites applications for a Service Advisor to join our Glasgow team. The role focuses on delivering excellent customer service in a busy automotive service environment, coordinating bookings and liaising between customers and the workshop.

You will be responsible for promoting value‑added services, providing clear cost and time estimates, and keeping customers informed throughout their vehicle’s service journey.