Automotive Service Assistant

Maplecrest Ford Lincoln of Union; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team at a forward-thinking automotive service center as a Service Advisor! In this role, you will be the vital link between customers and technicians, ensuring clear communication regarding service recommendations and pricing. Your positive attitude and exceptional communication skills will help create a welcoming environment for customers while managing service appointments and inquiries. With opportunities for growth and a supportive team, this position is perfect for someone who is self-motivated and thrives in a fast-paced setting. If you are ready to make a difference and contribute to a culture of excellence, this is the opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Growth opportunities

Qualifications

• Excellent communication and comprehension skills are essential.
• Previous call center experience is preferred but not mandatory.

Responsibilities

• Manage incoming/outgoing phone calls and service leads.
• Collaborate with service technicians and advisors for appointments.
• Maintain a customer database for repeat business.

Skills

Communication skills

Comprehension skills

Call Center experience

Follow-through skills

Computer skills

Phone skills

Self-motivated

Goal-oriented

Ability to work independently

Job description

Maplecrest Ford Lincoln is seeking Individuals who will be responsible for handling all incoming/outgoing phone calls, as well as confirming service appointments and follow-ups. We are looking for a tenacious individual that seamlessly connects with people with a positive, can-do attitude!

Following is a list of certain minimum required duties, responsibilities, and qualifications associated with the position, subject to applicable law. This list is not all-inclusive and may be amended or supplemented as business needs dictate.

Duties Include:

1. Work closely with Service Technicians to determine pricing for repairs and explain the reasoning for repair costs to customers.
2. Help customers take advantage of repair deals and learn about warranty programs.
3. Responsible for managing all incoming/outgoing phone and internet service leads.
4. Setting, confirming, and following up with customer service appointments.
5. Collaborates with service advisors to schedule service appointments.
6. Maintains a general understanding of the repair process and explains the process to our customers.
7. Maintain an ongoing customer database to capture repeat business.
8. Responding to inquiries in a professional and well-spoken manner.

Qualifications:

• Communication skills: As a liaison between the customer and technician, a Service Advisor needs to be able to clearly explain the technician’s repair recommendations to customers while communicating customer needs to technicians.
• Comprehension skills: Service Advisors should be able to comprehend customers' questions and concerns as well as what is being said when technicians give complex service recommendations.
• Previous Call Center experience preferred.
• Excellent follow-through skills.
• Strong computer and phone skills.
• Self-motivated, goal-oriented, and able to work in a fast-paced environment.
• Ability to work independently.

What We Offer:

• Medical, Dental, and Vision.
• Growth opportunities.

Equal Employment Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications, and abilities.

Job Description:

The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.