Automotive Service Advisor

TN United Kingdom; Wokingham; On-site; GBP 30,000 - 36,000; Full time

Job summary

An established industry player seeks a dynamic Automotive Service Advisor to join their vibrant team in Wokingham. This role offers a fantastic opportunity in a high-paced environment, where you'll guide customers through service and repair processes while maximizing upsell potential. With a strong emphasis on professional development through their training academy, this position is perfect for those looking to grow within a supportive and successful dealership. If you have a passion for customer service and a knack for sales, this is the role for you!

Qualifications

• Experience as a Service Advisor or similar role.
• Ability to sell additional products and services.

Responsibilities

• Ensure customers are aware of necessary service and repair work.
• Advise on estimated costs and sell additional products.
• Update customer and vehicle records accurately.

Skills

Customer Service

Sales Skills

Communication Skills

Multi-tasking

Education

Experience in Service Advisor role

Driving License

Job description

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Job Role:- Automotive Service Advisor
Salary:- 36,000 OTE
Location:-Wokingham

We have taken on for a Service Advisor in the Wokingham for a very popular volume Dealership. The lifespan of this dealership goes well over 50 years; a household name brand, with a very loyal / repeat customer base. This is a very active site, which means high upsell potential and strong team bonuses too.

Here are a few pointers: –

• Paying up to £30,000 basic with bonus + quarterly CSI bonuses totalling over £36,000
• 1 of 4 Saturdays
• Very quick accreditation – one fact about the Group is themajority of their managers progress frequently from within, you will be given training for growth through their training academy.
• Multi-faceted team and personalities – great working environment at a high pace, if you enjoy the activity this is worth a look.

Key role and responsibilitiesfor this Service Advisor role

• Ensure customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customer’sneeds
• Advise on timescales and collection arrangements / Produce job cards on in-house computer system
• Update customer and vehicle records / Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Minimum requirementsfor this Service Advisor role

• Experience in a similar role, as a Service Admin / Service Advisor or similar
• An ability to sell additional products and services to customer
• Driving license
• Excellent communication skills and the ability to deliver outstanding customer service
• The ability to manage multiple tasks

If you are interested in finding out more get in contact with Eric Duxbury on 07885 857727, email or send us your CV by Clicking Apply Now!