Automotive Service Advisor

TN United Kingdom; Aylesbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance their customer care team. This role involves ensuring customers are well-informed about their vehicle's service needs and providing professional advice on repairs and additional products. You will play a crucial role in maintaining high standards of courtesy and professionalism while managing customer interactions. If you have a passion for customer service and want to contribute to a thriving team, this opportunity is perfect for you.

Qualifications

• Experience in a customer service role is essential.
• Professional interaction with customers is required.

Responsibilities

• Ensure customers are informed of service and repair work.
• Prepare and complete invoices accurately.

Skills

Customer Service

Communication Skills

Professionalism

Tools

In-house Computer System

Job description

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Job Opportunity: Service Advisor

We are currently working with a main car dealership that is looking to recruit an experienced Service Advisor to join their growing team. Our client prides itself on delivering a consistently high standard of customer care at all times.

As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

Service Advisor Duties include:

1. Ensuring customers are aware of service and repair work required to their vehicles in a professional manner.
2. Advising on estimated costs of repairs and work to be undertaken.
3. Selling additional products as appropriate to customers’ needs.
4. Advising on timescales and collection arrangements.
5. Producing job cards on in-house computer system.
6. Updating customer and vehicle records.
7. Documenting all warranty work in accordance with manufacturer policy.
8. Preparation and completion of invoices.

Requirements for this Service Advisor position:

• Experience working within a customer service role. Dealership experience is not essential.