Automotive Service Advisor

Monday Matters Recruitment Ltd; Maidstone; On-site; GBP 32,000 - 37,000; Full time

Job summary

Join a well-established family-owned dealership in Maidstone as a Service Advisor. This role is pivotal in ensuring exceptional customer service and a quality automotive experience. You will facilitate communication between customers and the service department, manage service requests, and provide expert guidance on service options. The dealership is known for its fantastic reputation across Kent and offers a supportive environment where your contributions will be valued. If you have a passion for customer service and a strong understanding of vehicle service processes, this is an exciting opportunity for you.

Qualifications

• Proven experience as a Service Advisor in the automotive industry.
• Strong understanding of vehicle service processes and requirements.

Responsibilities

• Act as the primary point of contact for customers, providing expert advice.
• Schedule service appointments and manage workflow in the service department.
• Collaborate with technicians to ensure timely service delivery.

Skills

Customer Service

Communication Skills

Organizational Skills

Service Management Systems

Microsoft Office Suite

Job description

• Main Dealer based in Maidstone

• Circa 32k Basic Salary + Bonus

• Hours: Monday to Friday 7am to 5pm + 1 in 3 Saturday Morning Rota

• Well established family-owned dealer group with a fantastic reputation across Kent

Monday Matters Recruitment is proud to partner with a well-established main dealership in Maidstone, Kent, as they seek to expand their team with a talented Service Advisor.

Our client is committed to providing exceptional customer service and a quality automotive experience. As a Service Advisor, you will play a crucial role in facilitating communication between customers and the service department, ensuring that all service requests are handled efficiently and professionally.

Service Advisor Responsibilities:

• Act as the primary point of contact for customers, providing them with expert advice and guidance on service options.

• Receive and manage customer service requests from initial contact through to completion.

• Schedule service appointments and manage the workflow in the service department.

• Update customers on the status of their vehicles and any recommended service work.

• Prepare and present estimates for service work, ensuring transparency and clarity for customers.

• Handle customer inquiries and resolve any concerns, fostering a positive customer experience.

• Collaborate closely with technicians and service team members to ensure timely and accurate service delivery.

• Maintain accurate records of customer interactions and service work performed in the dealership's system.

Skills & Experience Required:

• Proven experience as a Service Advisor in the automotive industry.

• Strong understanding of vehicle service processes and requirements.

• Excellent communication and interpersonal skills, with a customer-focused approach.

• Ability to manage multiple tasks efficiently in a fast-paced environment.

• Exceptional organizational skills and attention to detail.

• Proficient in using service management systems and Microsoft Office suite.

• A valid driving license is preferred.

Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.