Automotive Service Advisor — Customer Liaison & Scheduling

Waylands Automotive Limited; Cardiff; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Pension scheme

Life insurance

Employee support programme

Discounted servicing

Job summary

Waylands Automotive Limited, the Honda dealership in Cardiff, is seeking an experienced Service Advisor to be the face of the service department, greeting customers and coordinating with technicians. You will listen to requests, schedule appointments, estimate costs, and keep customers updated on vehicle status, ensuring timely repairs.

A full UK driving licence is required and the role runs 40 hours Mon-Fri 8:00–18:00 with Saturday rota.

Qualifications

• Active listening and excellent communication are essential.
• Customer-focused mindset and clear communication with customers are required.
• A full UK driving licence is essential for the role.

Responsibilities

• Greet customers and understand vehicle needs.
• Schedule appointments and coordinate with technicians.
• Estimate costs and liaise with workshop to convey customer concerns.
• Keep customers updated on repair progress and timelines.
• Use in-hours and manufacturer systems for bookings and status.

Skills

Active listening

Excellent communication

Customer service

UK driving licence

Job description

Waylands Automotive Limited, the Honda dealership in Cardiff, is seeking an experienced Service Advisor to be the face of the service department, greeting customers and coordinating with technicians. You will listen to requests, schedule appointments, estimate costs, and keep customers updated on vehicle status, ensuring timely repairs.

A full UK driving licence is required and the role runs 40 hours Mon-Fri 8:00–18:00 with Saturday rota.